Remote Hands-On Technical Success Manager

Exogroup; Dublin; À distance; EUR 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Flexible start times

Private health insurance

Remote work from home

Training budget

Résumé du poste

EXADS is seeking a Technical Success Manager to bridge technology and client success. You will tackle complex technical issues, investigate data discrepancies, and communicate clearly with clients and engineering teams.

You’ll own problems end-to-end in a start-up style environment with limited playbooks, drawing on your experience before involving engineering. You’ll mentor teammates, help set up new client platforms, and contribute to improving client-facing documentation.

Qualifications

• Degree in Computer Science or equivalent experience.
• Strong problem-solving and analytical mindset.
• Hands-on technical role with data and web tech exposure.
• Ability to communicate complex tech to clients and teams.

Responsabilités

• Own and resolve technical problems independently, with minimal guidance.
• Investigate data discrepancies and drive resolution with clients and developers.
• Be the go-to technical point of contact for clients and internal teams.
• Document internal processes and provide feedback to product docs.
• Assist Sales by translating complex concepts to clients and aiding SLAs.

Connaissances

Git

SQL

APIs

JavaScript

Data analysis

Communication

Troubleshooting

Documentation

Formation

Bachelor's in Computer Science or equivalent

Outils

HubSpot

Jira

GitHub

Slack

Description du poste

EXADS is seeking a Technical Success Manager to bridge technology and client success. You will tackle complex technical issues, investigate data discrepancies, and communicate clearly with clients and engineering teams.

You’ll own problems end-to-end in a start-up style environment with limited playbooks, drawing on your experience before involving engineering. You’ll mentor teammates, help set up new client platforms, and contribute to improving client-facing documentation.