Technical Business Analyst, AI Process and Redesign (Contract)

Alldus International Consulting Ltd; Dublin; On-site; EUR 60,000 - 78,000; Part time

Job summary

Alldus International Consulting Ltd. is hiring a Technical Business Analyst on a contract basis in Dublin to join a team transforming how work is delivered through AI and digital assistants.

You will shape adoption of Microsoft 365 Copilot, Copilot Studio and related AI technologies across the company. You will work with stakeholders to map processes, translate needs into requirements, and design future-state workflows with appropriate oversight.

Qualifications

• Proven experience as a Business Analyst, Technical Business Analyst, Process Analyst or equivalent.
• Strong track record of analysing and redesigning business processes, services and workflows.
• Hands-on experience with Microsoft 365 Copilot, Copilot Studio and related technologies, such as Power Platform, Power Automate, SharePoint, Teams or Microsoft Graph.
• Familiarity with Microsoft Foundry or a similar AI development platform.
• Experience translating business challenges into clearly defined automation and digital assistant solutions.
• Strong skills in requirements gathering, process mapping, use-case development and technical documentation.
• Experience designing, testing or implementing digital assistants within service delivery or operational teams is a plus.
• Confidence working with meeting transcripts, unstructured data and organisational knowledge sources.
• A solid understanding of data access, systems integration, user permissions, privacy and information security is a bonus.
• Strong analytical, facilitation and stakeholder-management capabilities.

Responsibilities

• Work with internal stakeholders to understand business needs, service challenges and opportunities for improvement.
• Analyse and redesign processes to make effective use of people, AI and automation.
• Identify tasks that can be supported, automated or completed by digital assistants.
• Translate business needs into requirements for Microsoft 365 Copilot, Copilot Studio, Microsoft Foundry and related technologies.
• Map current processes and design practical future-state workflows, including appropriate human oversight.
• Review meeting recordings, transcripts and other unstructured information to identify requirements, decisions and actions.
• Develop use cases, user stories, process maps, acceptance criteria and solution requirements.
• Collaborate with technical teams to design, build and test digital assistants, including the required data sources, integrations, permissions and controls.
• Test solutions with users and refine them based on feedback and performance evidence.
• Support implementation, user adoption and continuous improvement while measuring benefits such as time saved, improved quality and better service delivery.

Skills

Business Analysis

Process Analysis

Automation & AI

Requirements Gathering

Stakeholder Management

Power Platform

Microsoft 365 Copilot

Technical Documentation

Data Privacy & Security

Tools

Power Platform

Power Automate

SharePoint

Teams

Microsoft Graph

Microsoft Foundry

Job description

Our client, a global consulting organisation, is hiring a Technical Business Analyst to join their team on a contract basis in Dublin. The successful candidate will join a newly established team responsible for transforming how work is delivered through AI and digital assistants, helping to shape the adoption of Microsoft 365 Copilot, Copilot Studio and other AI technologies across the company.

Responsibilities

• Work with internal stakeholders to understand business needs, service challenges and opportunities for improvement.

• Analyse and redesign processes to make effective use of people, AI and automation.

• Identify tasks that can be supported, automated or completed by digital assistants.

• Translate business needs into requirements for Microsoft 365 Copilot, Copilot Studio, Microsoft Foundry and related technologies.

• Map current processes and design practical future-state workflows, including appropriate human oversight.

• Review meeting recordings, transcripts and other unstructured information to identify requirements, decisions and actions.

• Develop use cases, user stories, process maps, acceptance criteria and solution requirements.

• Collaborate with technical teams to design, build and test digital assistants, including the required data sources, integrations, permissions and controls.

• Test solutions with users and refine them based on feedback and performance evidence.

• Support implementation, user adoption and continuous improvement while measuring benefits such as time saved, improved quality and better service delivery.

Skillset

• Proven experience as a Business Analyst, Technical Business Analyst, Process Analyst or equivalent.

• A strong track record of analysing and redesigning business processes, services and workflows.

• Hands-on experience with Microsoft 365 Copilot, Copilot Studio and related technologies, such as Power Platform, Power Automate, SharePoint, Teams or Microsoft Graph.

• Familiarity with Microsoft Foundry or a similar AI development platform.

• Experience translating business challenges into clearly defined automation and digital assistant solutions.

• Strong skills in requirements gathering, process mapping, use-case development and technical documentation.

• Experience designing, testing or implementing digital assistants within service delivery or operational teams is a plus.

• Confidence working with meeting transcripts, unstructured data and organisational knowledge sources.

• A solid understanding of data access, systems integration, user permissions, privacy and information security is a bonus.

• Strong analytical, facilitation and stakeholder-management capabilities.