Technical Account Manager

Presidio; Dublin; On-site; EUR 90,000 - 130,000; Full time

Job summary

Presidio is seeking a Technical Account Manager to lead IT Infrastructure services for key clients in multiple sectors. The role emphasizes strategic leadership, delivering world-class service, and guiding complex IT environments.

You will act as the de facto CTO for client accounts, shaping IT strategy, driving innovations, and partnering with internal teams to ensure successful delivery while maintaining governance and compliance across engagements.

Qualifications

• 6+ years of experience in TAM, Technical Consulting, or Senior Infrastructure Support.
• Proven people management and leadership experience in a technical environment.
• Hands-on expertise across IT Infrastructure areas (Network, Servers, Azure, VMware, Security).
• Strong knowledge of ITSM tools like ServiceNow, and ITIL frameworks.

Responsibilities

• Provide technical consulting and escalation point for client accounts.
• Oversee end-to-end IT infrastructure services including Network, Servers, Azure, VMware, Security, and Data Centre operations.
• Act as strategic advisor, shaping client IT roadmaps to align with business goals.
• Own service metrics (SLAs, OLAs, KPIs) and drive continual service improvement.
• Lead governance reviews and ensure compliance with ISO, GDPR, SOC standards.

Skills

TAM Experience

Team Leadership

Azure & VMware

ITIL & ITSM

Communication Skills

Global Clients

Tools

ServiceNow ITSM

Job description

Presidio, Where Teamwork and Innovation Shape the Future

At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.

The Role

Presidio are looking for a Technical Account Manager (TAM) to lead the IT Infrastructure services for some of our top Corporate and SMB clients in the Financial, Pharma, and Public sectors.

This is a strategic, people-first leadership role where you will guide a high-performing team of technical experts, ensuring world-class service delivery and technical excellence across complex IT environments.

Responsibilities Include:

Technical Account Management

• Serve as a technical consultant and point of escalation for your client accounts.
• Oversee end-to-end IT infrastructure services including Network, Servers, Storage, Security, Virtualization, Cloud (Azure), Microsoft technologies (O365, Intune), and Data Centre operations.
• Act as the strategic advisor for clients, shaping their IT roadmap to align with business goals.
• Partner with internal teams (Service Delivery, PMO, Sales, Solutions, etc.) to ensure successful service delivery and project execution.

Service Excellence & Operational Oversight

• Own service metrics (SLAs, OLAs, KPIs) and drive continual service improvement initiatives.
• Use ITIL, Lean, and Six Sigma practices to troubleshoot issues and implement proactive solutions.
• Manage complex escalations and ensure timely root cause analysis and resolution.
• Lead monthly and quarterly business reviews with key stakeholders and clients.

Strategic Thinking & Client Engagement

• Act as the de facto CTO for client accounts, advising on IT strategy and innovation.
• Identify risks and opportunities, and proactively deliver solutions that improve client satisfaction and business outcomes.
• Provide thought leadership and stay up-to-date with the latest tech trends and best practices.

Governance & Compliance

• Drive compliance with ISO, GDPR, SOC, and other audit standards.
• Own Disaster Recovery (DR) and Business Continuity Planning (BCP) exercises.
• Prepare and lead internal and external governance reviews.

Required Skills and Professional Experience:

• 6+ years of experience in TAM, Technical Consulting, or Senior Infrastructure Support.
• Proven people management and leadership experience in a technical environment.
• Hands-on expertise across key IT Infrastructure areas (e.g. Network, Servers, Azure, VMware, Security).
• Strong knowledge of ITSM tools like ServiceNow, and experience with ITIL frameworks.
• Exceptional communication, critical thinking, and problem-solving skills.
• Comfortable working in complex, high-pressure environments with global clients.

Your future at Presidio

Joining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future.

Ready to innovate? Let's redefine what's next-together.

About Presidio

Presidiois committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.

At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit

Applications will be accepted on a rolling basis.