Tansfer Agency Service Delivery Associate

JPMorgan Chase & Co.; Dublin; On-site; EUR 70,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. in Dublin seeks a Transfer Agency Service Delivery Associate to support day-to-day TA operations and client service for regulated investment products (UCITS, Money Market Funds, ETFs).

The role collaborates with Relationship Management, Fund Accounting, Governance, Compliance, Risk, and external stakeholders to ensure high-quality service with strong control discipline. The role focuses on end-to-end service delivery, issue resolution, and continuous improvement, including

Qualifications

• Experience in Transfer Agency / Fund Administration / Securities Services operations.
• Understanding of Money Market Funds, UCITS, ETF structures and Transfer Agency lifecycle processes (dealing, recordkeeping, distributions, retrocessions, investor servicing).
• Experience managing complex operations, leading teams, and delivering against client SLAs.
• Strong attention to detail, ability to work to tight deadlines, and comfort managing high-volume processing with accuracy.
• Proven client-service mindset with clear, professional written and verbal communication.

Responsibilities

• Serve as a client-facing SME for the transfer agency operating model and related utilities on behalf of the client.
• End-to-end transfer agency service delivery across all functions with governance of the operating model.
• Ensure deliveries are maintained in line with agreed service levels.
• Oversee investor dealing processing, cut-offs, documentation and validations.

Skills

Transfer Agency

Fund Administration

Securities Services

Stakeholder management

Attention to detail

Client service mindset

Analytical skills

MS Office / Excel

TA platforms / workflow tools

Tools

Excel

TA platforms

CoPilot / AI tools

Job description

Role summary

The Transfer Agency Service Delivery Associate is a client facing role, supporting day-to-day Transfer Agency operations and client service for regulated investment products (e.g., UCITS, Money Market Funds, ETFs,), ensuring timely and accurate processing of investor dealing, pricing, distributions, retrocession and all related servicing activities. The role focuses on delivering high-quality service to fund managers, administrators, distributors, and internal stakeholders while maintaining strong control discipline, risk awareness, and regulatory compliance. The role partners closely with Relationship Management, Fund Accounting, Governance, Compliance, Risk/Control, TA Product, and external stakeholders (fund boards, auditors, distributors, and intermediaries).

Key responsibilities

• Work as a client-facing SME, responsible for the transfer agency operating model and associated utilities on behalf of client.
• Responsible for end-to-end transfer agency service delivery across all functions and governance of operating model
• Ensures maintenance of deliveries in accordance with agreed service levels
• Investor dealing support:Oversee processing of dealing activity orders; ensure cut-offs, documentation, and validations are met.
• Monitoring of all cash flow deliveries and large deal handling
• Review and resolution of all NIGO transactions
  (STP and manual)
• Ongoing monitoring of dealing restrictions across the funds
• Ensure intraday cash flow prediction reports are issued to portfolio managers within agreed SLAs.
• Oversight / governance of back-office and offshore functions
• Oversee processing of agent retrocession activity
• Complete and manage authentication call backs.
• Handle client and distributor queries (email/phone/portals), provide status updates, and manage issue resolution within agreed service levels (SLAs).
• Issue and query management/escalation
• Service review meetings/client workshops
• MIS and Board Reporting
• Client requested changes to operating model
• SLD maintenance
• Complaint handling
• Continuous improvement:Participate in root-cause analysis, process improvements, and automation initiatives; support UAT/testing and procedural updates when required.

Risk, controls, and compliance

• Maintain a strong control environment across processes, including reconciliations, maker-checker controls, access/entitlement governance, and audit evidence.
• Partner with Compliance/Risk to ensure adherence to applicable regulations and standards (e.g., AML/KYC/OFAC controls, investor communications, record retention, privacy).
• Prepare for and respond to audits, exams, and client due diligence; ensure timely closure of findings and corrective action plans.

Business change, technology, and transformation

• Partner with Technology and Product to deliver automation and platform enhancements (workflow digitization, straight-through processing, data quality, reporting improvements).
• Identify opportunities to reduce operational risk and cost through process re-engineering and elimination of manual touchpoints.
• Support governance forums (service reviews, operating committees) with KPI packs, incident reporting, and roadmap updates.

Required Skills & Experience

• Prior experience inTransfer Agency / Fund Administration / Securities Services operations(Associate level) or closely related operational roles.
• Understanding of Money Market Funds, UCITS, ETF structures and Transfer Agency lifecycle processes (dealing, recordkeeping, distributions, retrocessions, investor servicing).
• Experience managing complex operations, leading teams, and delivering against client SLAs.
• Strongattention to detail, ability to work to tight deadlines, and comfort managing high-volume processing with accuracy.
• Proven client-service mindset with clear, professional written and verbal communication.
• Ability to investigate issues, analyse data, and elevate effectively with a control-oriented approach.
• Proficiency with Microsoft Office (especiallyExcel) and ability to learn TA/workflow platforms/CoPilot/AI tools

Core skills and competencies

• Risk & control mindset; strong ownership and accountability
• Customer focus and stakeholder management
• Problem solving and root-cause thinking
• Teamwork in a fast-paced, deadline-driven environment
• Adaptability and continuous improvement orientation

Working conditions / schedule (customize as needed)

• Full-time office work model and periodic overtime may be required during peak cycles, conversions, or incident resolution.

Reporting line

• Reports to: OSD Vice President and Head of Transfer Agency / Head of Investor Services