Systems Analyst, SaaS Operations, Charles River Development, Assistant Vice President-2

State Street; Dublin; On-site; EUR 70,000 - 90,000; Full time

Job summary

State Street is seeking a client-facing Production Support Analyst for Charles River IMS. You will provide expert level remote management, administration and support for hosted and non-hosted clients, with focus on system availability, performance tuning and problem resolution.

You will work closely with Clients and vendors, perform configuration changes, patches and upgrades, and support business continuity with DR planning. Travel may be required.

Qualifications

• Experience with Financial Services Investment Management or related systems (e.g., Charles River IMS) is highly preferable.
• Proven ability to partner with internal departments to deliver customer service.
• Experience with database configuration, operations and basic administration functions (MS SQL Server, Oracle, Sybase).
• An understanding of servers, operating systems, networks, scripting, and monitoring tools is advantageous.

Responsibilities

• Provide expert level remote management, administration and support for Client production Charles River IMS solutions.
• Manage user privileges, parameter configuration changes and system availability.
• Perform patches, upgrades, and disaster recovery/business continuity support.

Skills

Customer service

Troubleshooting

Verbal & written communication

Team collaboration

Education

Bachelor's degree in Computer Science or related

Tools

MS SQL Server

Oracle

Sybase

Servers

Networking

Job description

Company Profile

Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension markets. Charles River were acquired by State Street in October 2018.

Background

A client-facing, business and technical staff position responsible for all aspects of managing production Charles River IMS systems for multiple Clients as part of the Charles River Software as a Service (Saas) offerings which includes Application Management for hosted and non-hosted clients.

Responsibilities

This role will involve working closely with Clients, providing expert level remote management, administration and support for Client production Charles River IMS solutions, including:

• Client assistance in optimal use of the system
• User administration/privileges
• Parameter configuration changes
• System availability
• Application and database performance tuning
• Daily operational processing monitoring and support
• Charles River IMS and database software patches
• Charles River IMS version upgrades
• Assistance with problem support and resolution
• Business Continuity/Disaster Recovery assistance
• Working with Charles River colleagues to smoothly transition new Clients to production operation.
• Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.
• Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.
• Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.

The role will involve periodic out of hours support and/or weekend work.

Occasional travel to customer sites may be required for planning and review meetings.

Skills, Experience & Qualifications Required

• Experience with Financial Services Investment Management, Trading or related systems highly preferable ( e.g. Charles River IMS)
• Proven ability to partner with various internal departments to deliver superior customer service.
• Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions.
• Any experience with the following is preferred: servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software and disaster recovery/business continuity.
• Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
• Bachelor's degree in a technical or analytical discipline such as Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Maths' or Statistics preferred.
• Minimum of 3+ years' relevant industry experience

About State Street

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility

We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

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