Support Engineer - German, Amazon Leo Enterprise Customer Support

Amazon Inc.; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

Amazon Leo is seeking a Support Engineer to join our SATCOM Technical Support team in Ireland. This role focuses on complex satellite network issue resolution, diagnostic analysis, and cross-functional collaboration to ensure customer satisfaction.

The position may require rotating shifts and weekends, with on-site work in Cork or Dublin. Fluency in German and English, plus strong troubleshooting skills, are essential for success.

Qualifications

• Fluent in German required; English proficiency essential.
• Experience with RF fundamentals and satellite ground equipment is a plus.
• Background in L3 NOC operations with on-call support is advantageous.

Responsibilities

• Handle escalated SATCOM cases and drive resolutions.
• Analyze performance data and system configurations to restore service levels.
• Develop and document technical solutions; contribute to knowledge base.

Skills

Fluent German

Analytical skills

Communication skills

Rotating shifts

Emergency on-call experience

Tools

DNS

DHCP

TCP

BGP

SD-WAN

MPLS

OSPF

telnet

tracert

tracetcp

iperf

ntttcp

dig

packet capture tools

Job description

Amazon Leo is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

We are seeking a Support Engineer to join our SATCOM Technical Support team. The ideal candidate will combine strong troubleshooting expertise with the ability to resolve complex satellite network issues through methodical problem analysis and technical resolution. In this role, you'll handle escalated cases involving service degradation, analyzing performance data (latency, jitter, packet loss) and system configurations to restore optimal service levels. Success in this role demands excellent diagnostic skills, the ability to drive technical cases to resolution, and experience working with cross-functional teams to solve challenging network issues. You'll develop and document technical solutions, contribute to our knowledge base, and provide advanced technical guidance to customers and internal teams. While monitoring tools aid your work, your primary focus will be on complex problem resolution and ensuring customer satisfaction through effective technical support. This job may require working in rotating shift schedules and variable days off.

This role can be based in Cork or Dublin.

Note : This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations

Key job responsibilities

Job Specifics: This role is fully onsite and requires flexibility to work and rotate shifts : weekends, holidays.

Language : The role requires candidates to be fluent in atleast 2 languages : German and English.

Required qualifications : Experience in Network protocols like DNS/DHCP/TCP/BGP/SD-WAN/MPLS/OSPF and experience with network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools) and experience that includes strong analytical skills, attention to detail, and effective communication abilities

Basic Qualifications

• Speak, write, and read fluently in German
• Experience with RF fundamentals including carrier operations, link budgets, and satellite ground equipment will be an added advantage
• Background in L3 NOC operations with experience in emergency response and on-call support scenarios.

Preferred Qualifications

• Experience in teleport operations or military SATCOM environments.
• Knowledge of multi-band and multi-feed antenna configurations, including auto-acquire and auto-tracking systems. Experience with antenna control units (ACUs) and remote monitoring.
• Understanding of AWS Networking concepts and associated services

Equal Opportunity Information

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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