Supervisor

Hollybank Trustees Ltd; Galway; On-site; EUR 28,000 - 38,000; Full time

Job summary

Aramark in Galway is seeking a Supervisor to lead the shift and oversee catering services in the restaurant. Reporting to the Deputy General Manager, the role focuses on supervising operations, staff guidance, and delivering high standards of customer service.

This permanent position requires a proactive leader with experience in high-street deli bars or similar environments and a passion for food and service. Meals provided, uniform supplied, and advancement opportunities offered.

Qualifications

• Experience with HACCP and food hygiene practices.
• Excellent interpersonal, communication and organisational skills.
• Outgoing, reliable and dependable.
• Flexibility to work under pressure and prioritise.
• Strong attention to detail.

Responsibilities

• Schedule and assign unit tasks to achieve operational targets.
• Comply with Aramark procedures and health and safety standards.
• Support with targets, scorecards and payroll.
• Conduct regular audits to ensure unit is functional and presentable.
• Coordinate daily front-of-house/ back-of-house retail operations.
• Assist in monthly stock inventory and merchandising.
• Train new and current staff on customer service practices.
• Respond to customer complaints and ensure high standards of service.

Skills

Front-of-house leadership

Communication

Teamwork

Flexibility

Attention to detail

Customer service

Tools

POS system

Job description

Location: On site / Galway, Ireland
job type: Permanent / Full-time
Sector and subsector: Hospitality | Food and Beverage / Restaurant
Salary: Competitive salary

OUR MISSION

At Aramark, our mission is to enrich and nourish lives. Every day, we deliver an impact wherever people work, learn, recover and play. And we need talented, energetic, passionate people to help us do it.

YOUR ROLE

Aramark Food Services is currently recruiting for a Supervisor to join our team in Galway. Reporting to the Deputy General Manager, this individual will have responsibility for leading the shift and assist supervising the catering services provided in this restaurant. If you have a passion for food and service and thrive on working in a team, then this might be the ideal job for you. This is an excellent opportunity for somebody with a proven track record in supervising a high-street deli bar or similar environment.

Are you a friendly and motivated person who would like to join our catering team here at Aramark? We are looking for energetic and focused people to join our dynamic team.

This is a permanent role working 5/7 days per week

YOUR RESPONSIBILITIES

• Assist in completing the units operational requirements by scheduling and assigning
• Comply with Aramark procedures in respect of Opx and system requirements
• Implement Aramark policies and protocols that will maintain future retail operations
• Assist with the units targets, scorecard & payroll
• Conduct regular 360 audits to make sure the unit is functional and presentable
• Make sure all staff comply with Aramark policies and procedures
• Co-ordinate daily front-of-house/back-of-house retail operations
• Assist in the delivery of a monthly inventory of all shop stock
• Follow and implement Aramark's health and safety policy and procedures
• Identify current and future customer requirements by understanding sales mixes
• Act as our unit representative and set an example for our staff
• Train new and current employees on proper customer service practices
• Ensure retail unit is merchandised and all stock lines are presented in line with approved planograms
• Respond efficiently and accurately to customer complaints
• In the absence of the Retail Manager, be the lead operator of the retail unit
• Any other duties deemed appropriate by the Retail Manager

REQUIREMENTS

You have:

• Experience with the use of Food Hygiene practices, for example, HACCP
• Excellent interpersonal, communication & organisational skills to liaise effectively with various other departments
• Outgoing personality is reliable & dependable
• Flexible and the ability to work under pressure and prioritise
• Strong attention to detail

• Experience in merchandising, working with brands and promotions would be a distinct advantage
• At least 1 years’ experience in a supervisory or assistant manager capacity in a high-end café/coffee shop or high street restaurant setting
• Problem-solving mind and solutions-orientated approach with a flexible can-do attitude

What we are offering you:

• Meals provided while at work
• Uniform and shoes provided
• Advancement opportunities are available for employees who would like to build a career with us
• Basic training given, and additional training opportunities offered
• Sick pay
• Company pension scheme available

To be considered for this role you will be redirected to and must complete the application process on the Aramark careers page

WHO WE ARE

Aramark operates services on behalf of clients across the EMEA region and works in partnership with some of the world’s best-known brands. Our services include food services, property and facility management, and retail. We are part of a global organisation with more than 270,000 employees and an annual turnover in excess of $14bn.

All applications will be treated in the strictest confidence.

Aramark Ireland is an equal opportunities employer.

WE DREAM. WE DO.