Student Advisor

ILSC Education Group; Leinster; On-site; EUR 30,000 - 37,000; Full time

Job summary

ILSC Education Group is expanding its Dublin campus and seeks a Student Advisor to provide frontline support to international students, guide them through academic programs, and assist with documentation and visa-related needs.

This full-time role (40 hours per week) operates Monday to Friday, 8:30 a.m.–5:30 p.m., based at the Dublin campus with no remote option. The Student Services Manager oversees the team and ensures a welcoming environment.

Qualifications

• Experience working in an international school/college.
• Demonstrated customer service skills.
• Outstanding organizational skills.
• Excellent communication and interpersonal skills.
• Excellent technical skills (database, Microsoft 365).
• Fluency in written and spoken English.
• Second language a plus (Spanish/Portuguese).

Responsibilities

• Provide front-line support and guidance to international students throughout their study journey.
• Support students on academic programs, timetables, progression options, and general course enquiries.
• Assist students with required documentation for immigration registration and Irish bank account setup.
• Assist students with cultural adjustment and integration into life in Ireland.
• Respond to student enquiries via email, phone, and in person in a professional and timely manner.
• Maintain accurate student records while ensuring compliance with school policies and regulatory requirements.
• Support the academic team to ensure a positive student experience.
• Support student welfare by identifying issues early and referring students to appropriate services when needed.
• Assist with student orientation, events, and on-campus activities.
• Promote a welcoming, inclusive, and supportive campus environment.
• Support operations manager, system, and processes
• Provide accurate and timely information to students via phone, email, and in person
• Respond to student questions and concerns, resolving issues where possible or referring students to the correct team.
• Assist the Student Services Manager and Academic team with assigned administrative and operational tasks
• Attend staff meetings and training sessions as assigned to ensure ongoing professional development and effective communication.
• Other duties as assigned.

Skills

Customer service

Organizational skills

Communication

Interpersonal skills

Technical skills

Microsoft 365

Fluent English

Second language

Tools

Database

Microsoft 365

Job description

Role: Student Advisor

Reports to: Student Services Manager, Dublin

Location: Dublin, Ireland

Remuneration: € 33500 per annum

Description:

ILSC Education Group is a global leader in language education, with schools across Canada, USA, Australia, and India, and now expanding into Ireland with our new Dublin campus which is co-branded with Berlitz. For over 30 years, ILSC has been helping students from around the world achieve their academic, professional, and personal goals through transformative learning experiences.

Building on the 125 year history of Berlitz operations in Dublin, our ambition is to create a dynamic, student-centered environment that combines ILSC’s global expertise with Ireland’s vibrant cultural setting, making the school a hub of international exchange, innovation, and growth.

The Student Advisor role is responsible for a variety of functions, including student advising and operational support. This is afull-time position (40 hours per week), Monday to Friday, with working hours between 8:30 a.m. and 5:30 p.m.

*The position is based at the Dublin campus and does not offer a work-from-home option.

Job Duties:

• Provide front-line support and guidance to international students throughout their study journey.
• Support students on academic programs, timetables, progression options, and general course enquiries.
• Support students with required documentation for immigration registration and Irish bank account setup.
• Assist students with cultural adjustment and integration into life in Ireland.
• Respond to student enquiries via email, phone, and in person in a professional and timely manner.
• Maintain accurate student records while ensuring compliance with school policies and regulatory requirements.
• Support the academic team to ensure a positive student experience.
• Support student welfare by identifying issues early and referring students to appropriate services when needed.
• Assist with student orientation, events, and on-campus activities.
• Promote a welcoming, inclusive, and supportive campus environment.
• Support operations manager, system, and processes
• Provide accurate and timely information to students via phone, email, and in person
• Respond to student questions and concerns, resolving issues where possible or referring students to the correct team.
• Assist the Student Services Manager and Academic team with assigned administrative and operational tasks
• Attend staff meetings and training sessions as assigned to ensure ongoing professional development and effective communication.
• Other duties as assigned.

Essential Qualifications, Skills, and Attributes:

• Experience working in an international school/college
• Demonstrated customer service skills
• Outstanding organizational skills
• Excellent communication and interpersonal skills
• Excellent technical skills (database, Microsoft 365)
• A passion for education and sensitivity to the cultural and language issues facing our overseas students
• Ability to work independently and as part of a team
• Fluency in written and spoken English is a must
• Second language is a big plus (i.e. Spanish/Portuguese) to support students

Contact Information:

While we thank all applicants, only those who are shortlisted will be contacted.

About ILSC, ELS, Greystone College & Greystone Institute

A world leader in language education & vocational training, ILSC Education Group, which opened its first language school in Vancouver, Canada in 1991 and Greystone College in 2002, offers life-changing educational experiences in Canada, Australia, Ireland and India, some of the world’s most attractive and popular English-speaking work and study destinations. Since opening its first school in Vancouver, BC, Canada, ILSC has become a world leader in language and career training and has grown to include 10 incredible locations around the world, in Vancouver, Toronto and Montréal, Canada; New Delhi, India; and Brisbane, Sydney, Melbourne, Adelaide and Perth, Australia; and Dublin, Ireland; as well as two online language schools, ILSC HELLO and ILSC ALLO. In 2025, ILSC Education Group launched Greystone Institute, a new Higher Education provider in Brisbane.

In early 2022, ILSC Education Group joined forces with ELS Educational Services, bringing together over 100 years of combined experience delivering life-changing learning experiences to international students. Since 1961, when ELS Educational Services opened its first school in Washington DC, ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners, across the USA.

Our mission is to provide our global community with transformative learning, living and work experiences by offering the finest language, career and higher education programs.

PASSION: To enrich & transform people’s lives

INNOVATION: To evolve through creativity & diversity.

RESPECT: To treat everyone with compassion & dignity.

COLLABORATION: To build community & achieve more together.

INTEGRITY: To act responsibly & ethically in everything we do.

ELS, ILSC, Greystone College and Greystone Institute are committed to providing a barrier-free environment and are proud to be Equal Employment Opportunity employers.

If you need assistance or an accommodation due to a disability, you may contact HR at [e-mail].