Strategic Operations Lead, Trust and Safety

Google; Dublin; On-site; EUR 138,000 - 141,000; Full time

Job summary

Google seeks a Strategic Operations Lead (Workflow and Governance) in Ireland to architect scalable AI-enabled operations, balancing trust, safety, and vendors. This role reports to senior leadership and drives alignment with global regulations and internal safety principles.

The candidate will lead the design of an AI-first operational model, partner with directors, and ensure governance transitions from legacy processes to scalable, measurable outcomes.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 7+ years experience in solutions consulting or program management within a technical environment.
• Experience leading cross-organizational transformations toward automated, hybrid, or AI-driven solutions.
• Strong ability to manage conflicting priorities and drive pragmatic decisions.

Responsibilities

• Lead global automated intake process and design human-in-the-loop safety nets.
• Oversee transition to proactive, risk-based controls in AI-first and hybrid models.
• Partner with Directors to navigate internal approvals for new services.
• Build an operational intelligence hub using KPIs to track launch health.
• Transform leadership directives into actionable blueprints with clear milestones.

Skills

Cross-functional leadership

Strategic advisory

AI-first frameworks

Problem solving

Communication skills

Executive-level design

Education

Bachelor's degree

Equivalent practical experience

Job description

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in solutions consulting or program management within a technical environment.
• Experience leading cross-organizational transformations, architecting the move away from legacy governance models towards automated, hybrid, or AI-driven solutions.

Preferred qualifications

• Ability to manage conflicting priorities, driving pragmatic decisions to deliver continuous improvement.
• Ability to work independently as a strategic advisor and create operational blueprints.
• Excellent executive-level systems design skills, with the ability to co-architect human-in-the-loop exception pipelines.
• Excellent communication skills with the ability to influence across multiple levels and regions.
• Strong problem solving thinking, with the ability to work with AI-first frameworks and data provenance.
• Excellent critical thinking skills with attention to detail in a dynamic environment.

About the job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

As the Strategic Operations Lead (Workflow and Governance), you will architect the global infrastructure that enables our third-party operations and AI initiatives to scale safely. Managing the high-stakes intersection of trust and safety, AI ethics, and external vendors, you will lead the transition from legacy governance models into an AI-first engine that drives measurable outcomes.

This is a role for a high-agency Strategic Lead who can navigate extreme ambiguity and design the new “Gold Standard” for operational readiness. You are the bridge between executive outlook and tactical execution, ensuring every initiative aligns with internal safety principles and global regulations while maintaining total visibility across the trust and safety ecosystem.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Ireland: €138000 - €141000 (EUR) + 20% bonus target + equity + benefits

Responsibilities

Learn more about benefits at Google .

• Lead the global implementation of an automated intake process and co-architect human-in-the-loop exception safety nets and human-over-the-loop model auditing frameworks.
• Transition from manual queue audits to proactive, risk-tiered process controls, enforcing strict standards across AI-first and hybrid operational models.
• Serve as a proactive "design partner" for Director-level stakeholders, challenging foundational assumptions and guiding internal partners through complex internal approvals for new services.
• Build and maintain an operational intelligence hub that synthesizes horizontal ecosystem signals into actionable blueprints, utilizing Key Performance Indicators (KPIs) to measure the health of the launch process
• Transform broad leadership directives into actionable operational blueprints, milestones, and deliverables, while driving strategic alignment across cross-functional teams.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .