Strategic Operations Lead, Trust and Safety

Google Inc.; Dublin; On-site; EUR 138,000 - 141,000; Full time

Benefits offered by this job

Equity

Bonus target

Benefits

Job summary

Google Inc. is seeking a Strategic Operations Lead (Trust & Safety) to architect the global governance for AI initiatives and scale third-party operations.

You will drive the transition from legacy models to an AI-first engine, delivering measurable outcomes across Google products and regions. As a high-agency strategic lead, you will bridge executive vision with tactical execution, ensuring safety principles and global regulations are upheld while maintaining visibility across the trust and

Qualifications

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in solutions consulting or program management within a technical environment.
• Experience leading cross-organizational transformations, architecting the move away from legacy governance models towards automated, hybrid, or AI-driven solutions.
• Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

Responsibilities

• Lead the global implementation of an automated intake process and co-architect human-in-the-loop exception safety nets and human-over-the-loop model auditing frameworks.
• Transition from manual queue audits to proactive, risk-tiered process controls, enforcing strict standards across AI-first and hybrid operational models.
• Serve as a proactive 'design partner' for Director-level stakeholders, challenging foundational assumptions and guiding internal partners through complex internal approvals for new services.
• Build and maintain an operational intelligence hub that synthesizes horizontal ecosystem signals into actionable blueprints, utilizing KPIs to measure the health of the launch process
• Transform broad leadership directives into actionable operational blueprints, milestones, and deliverables, while driving strategic alignment across cross-functional teams.

Skills

Bachelor's degree

Solutions consulting

Program management

Cross-organizational transformations

Education

Bachelor's degree

Job description

Strategic Operations Lead, Trust and Safety

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in solutions consulting or program management within a technical environment.
• Experience leading cross-organizational transformations, architecting the move away from legacy governance models towards automated, hybrid, or AI-driven solutions.

Advanced

Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders;deep expertise in domain.

Preferred qualifications:

• Ability to manage conflicting priorities, driving pragmatic decisions to deliver continuous improvement.
• Ability to work independently as a strategic advisor and create operational blueprints.
• Excellent executive-level systems design skills, with the ability to co-architect human-in-the-loop exception pipelines.
• Excellent communication skills with the ability to influence across multiple levels and regions.
• Strong problem solving thinking, with the ability to work with AI-first frameworks and data provenance.
• Excellent critical thinking skills with attention to detail in a dynamic environment.

About the job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
As the Strategic Operations Lead (Workflow and Governance), you will architect the global infrastructure that enables our third-party operations and AI initiatives to scale safely. Managing the high-stakes intersection of trust and safety, AI ethics, and external vendors, you will lead the transition from legacy governance models into an AI-first engine that drives measurable outcomes.
This is a role for a high-agency Strategic Lead who can navigate extreme ambiguity and design the new "Gold Standard" for operational readiness. You are the bridge between executive outlook and tactical execution, ensuring every initiative aligns with internal safety principles and global regulations while maintaining total visibility across the trust and safety ecosystem. At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
Ireland: €138000 - €141000 (EUR) + 20% bonus target + equity + benefits

• Lead the global implementation of an automated intake process and co-architect human-in-the-loop exception safety nets and human-over-the-loop model auditing frameworks.
• Transition from manual queue audits to proactive, risk-tiered process controls, enforcing strict standards across AI-first and hybrid operational models.
• Serve as a proactive "design partner" for Director-level stakeholders, challenging foundational assumptions and guiding internal partners through complex internal approvals for new services.
• Build and maintain an operational intelligence hub that synthesizes horizontal ecosystem signals into actionable blueprints, utilizing Key Performance Indicators (KPIs) to measure the health of the launch process
• Transform broad leadership directives into actionable operational blueprints, milestones, and deliverables, while driving strategic alignment across cross-functional teams.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.