IT Service & Change Manager (Ireland)

CubeMatch Ltd.; Ireland; On-site; EUR 80,000 - 100,000; Full time

Benefits offered by this job

Access to professional development opportunities

Collaborative and diverse workplace

Job summary

A global financial services consulting firm located in Ireland is seeking an experienced IT Service & Change Manager. This role involves overseeing high-quality IT service delivery across multiple sites and vendors, ensuring compliance with service agreements. Candidates should have 10–15 years of IT service experience, strong vendor management skills, and knowledge in IT Service and Change Management within regulated environments. The firm values integrity, innovation, and diversity in its workplace culture.

Qualifications

• Strong experience in IT Service Management and Change Management within regulated environments.
• Proven experience managing multiple IT vendors and managed service providers.
• Knowledge of ITIL frameworks and best practices for service management.
• Strong project management and change coordination experience.

Responsibilities

• Oversee delivery of IT services by various providers.
• Monitor vendor performance against SLAs.
• Manage relationships with multiple IT vendors.
• Support Vendor Management and Change Management frameworks.
• Coordinate IT change initiatives ensuring minimal disruption.
• Act as liaison between delivery partners and clients.
• Governance and reporting on IT service performance.

Skills

IT Service Management

Change Management

Vendor Management

Stakeholder Management

Project Management

Education

10–15 years of experience in IT services

Job description

About Us

Founded in 2002, CubeMatch is a global financial services consulting firm delivering complex programmes across strategy, technology, digital and innovation. With over 400 employees worldwide, the firm is known for its hands‑on approach, strong client partnerships and consistent delivery of impactful, lasting results. Despite its global presence, CubeMatch remains proudly people‑driven, with a flat structure that empowers individuals to contribute, lead and shape the company’s direction. The culture is entrepreneurial, collaborative and diverse, fostering innovation, continuous learning and professional growth. At CubeMatch, joining us means more than taking on a role — it means becoming part of a story we are building together.

Job Description

CubeMatch is seeking an IT Service & Change Manager who is responsible for ensuring the consistent delivery of high-quality end‑to‑end IT services across the organisation and its financial institution clients. The role provides oversight and governance of multiple IT service providers and delivery partners, ensuring services meet agreed service levels across a multi‑site and multi‑business environment.

Key Responsibilities

• Oversee the delivery of end‑to‑end IT services provided by managed service providers, end‑user computing partners, and internally managed services.
• Monitor and ensure vendor performance against agreed service level agreements (SLAs) across multiple locations and business units.
• Manage relationships with multiple IT vendors, ensuring service quality, accountability, and operational efficiency.
• Support the development and implementation of Vendor Management and Change Management frameworks.
• Coordinate and oversee IT change initiatives and projects, ensuring minimal disruption to business operations.
• Act as a liaison between delivery partners and financial institution clients, representing the organisation in service discussions and escalations.
• Provide governance and reporting on IT service performance, incidents, and change activities.
• Collaborate with senior leadership, including the CIO/CTO and Head of Change, to support IT strategy and operational improvements.
• Ensure IT services and operational processes align with regulatory and security standards, including ISO 27001 requirements.

Qualifications / Essential Skills & Attributes

• 10–15 years of experience across a broad range of IT services, including infrastructure, hardware, and enterprise applications.
• Strong experience in IT Service Management and Change Management within regulated environments.
• Proven experience managing multiple IT vendors and managed service providers.
• Knowledge of ITIL frameworks and best practices for service management.
• Experience delivering IT services within the financial services sector.
• Familiarity with ISO 27001‑certified environments and security governance practices.
• Strong project management and change coordination experience.
• Excellent stakeholder management and communication skills, with the ability to liaise between technical teams, vendors, and business clients.
• Ability to work independently in a small organisation with broad operational responsibilities.

Why CubeMatch?

• Being part of a team that values integrity and ethical conduct above all else.
• Collaborating with colleagues who are passionate about driving innovation and positive change.
• Joining an inclusive and diverse workplace where your contributions are recognised and appreciated.
• Accessing professional development opportunities to grow and advance in your career.

Awards and Recognition

• Women in Finance Awards 2026 – Winner: Diversity, Equality & Inclusion Strategy of the Year
• Europe FinTech Awards 2025 – Winner: Young Achiever of the Year
• FS Awards 2025 – Winner
• Europe FinTech Awards 2024 – Winner: Best Employer Award
• FS Awards 2024 – Winner: Employee Experience Award

Our Values

Relationships & Reputation: We engage with our employees, associates, and clients to build strong, trusted, long‑lasting relationships that deliver value.

Expertise: We invest in our employees & associates through learning & development, communication, and engagement to allow us to have the best talents to match our clients’ needs.

Always evolving: We create a working environment of respect, a culture of listening and learning; while always evolving to ensure we align with the industry's latest needs.

We deliver: We have over two decades of experience where we consistently deliver quantifiable results & sustainable process improvements.

Diversity and Inclusion Statement

At CubeMatch, our drive comes from finding joy in both work and life, drawing inspiration from the diverse perspectives of our team members. We believe in harnessing the power of these differences to drive positive change for our clients and communities, creating a ripple effect of impact.

Every individual is an integral part of our narrative, and we aim to build a workforce that mirrors the diversity of the world around us. We deeply value all the unique qualities that define you, both seen and unseen.

We seek out exceptional talent and provide unwavering support to help our teams learn, grow, and celebrate achievements together. At the heart of our organization lies the belief that unity strengthens us, and diverse viewpoints enrich our approach, enabling us to drive meaningful change.

We acknowledge and appreciate the skills stemming from your life experiences and learning journeys. Whether you're at the beginning of your career, returning to the workforce, exploring new directions, or embracing a fulfilling journey beyond retirement, we recognize the value each path brings, with its own array of working methods.

Above all, we encourage you to embrace your authentic self and prioritise a healthy work‑life balance, knowing that true success is fuelled by a sense of fulfilment in all aspects of life.

Equal Opportunity Employer Statement

As an equal opportunity employer, all employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.