Strategic ICT Account Manager

Three Ireland (Hutchison) Limited; Dublin; Hybrid; EUR 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid work

Competitive salary

Pension contribution

25 days holidays

Annual leave buy/sell

Health insurance

Life assurance

Phone & laptop

Learning & development

Free on-site parking

Job summary

Three Ireland (Hutchison) Limited in Ireland is seeking a Business Account Manager to build long-term strategic relationships with mid-market customers and drive growth across the Connected Solutions portfolio. You will focus on retention, revenue protection, and a consultative sales approach to align ICT solutions with customer goals.

The role requires a strategic mindset, stakeholder engagement at senior levels, and the ability to work effectively in a hybrid setup.

Qualifications

• Proven track record in account management, retention skills and ICT solution sales.
• Negotiation skills and the ability to reach agreement between internal teams such that the objective is achieved.
• Experienced in communicating and building strategic relationships at C-suite and senior stakeholders.
• Strong ICT knowledge with solid understanding of Three's Connected solutions and industry technology trends.
• Able to think commercially and develop business justifications.
• Consultative and collaborative sales approach.
• Ability to work successfully in a wider team, engaging key stakeholders to ensure success.
• Strong commercial acumen.
• Self-motivated with ability to be proactive and show initiative.
• Retention Management experience within mobile and 3CS(ICT) operations.
• Ability to work remotely and ensure all follow up is carried out in a timely manner and to the satisfaction of the customer.
• Motivated to see projects and customer requests through to completion.
• Capable of resolving general customer issue's and knowing when and who to escalation to in the business to ensure high levels of customer satisfaction.

Responsibilities

• Build strong relationships with key contacts within your dedicated account base, through quarterly reviews, gaining a deep understanding of your customers business needs.
• Apply a strategic account management approach to build trusted partnerships, align solutions to customer's goals and drive sustainable business growth.
• Foster and nurture executive and C-Suite relationships through executive reviews, strategic networking and proactive stakeholder engagement.
• Demonstrate broad ICT expertise and have strong retention skills
• Meet and exceed set monthly and quarterly business retention and growth targets and objectives by identifying, qualifying, and quantifying opportunities and implement actions plans to achieve.
• Design and develop a contact strategy plan ensuring every customer is engaged with at least once a quarter.
• Works closely with technical specialists and solution architects to develop customer-focused ICT solutions that deliver measurable business value
• Work closely with the sales channels to ensure a smooth handover of new accounts fostering a great customer experience from day one.
• Liaise with your colleagues in the Contact Centre operation to deliver an end to end first class business customer experience with Three, in order to build a lifecycle management program to maximise customer retention and minimise churn.
• Ensure that Customer Satisfaction targets are achieved on a continuous basis.
• Work with support teams and building relationships with your virtual teams to ensure all customer impacting issue's/experiences are relayed to the relevant departments to take action to resolve.
• Ensuring internal systems such as Salesforce is kept up to date for accurate forecasting, reporting and facilitating support teams queries faster.
• Prepare weekly reports for management in line with monthly and quarterly target metrics.
• Keep informed of technical developments, industry trends, competitor activities working closely with the Three ICT specialist on your team to deliver Vs monthly 3CS targets.
• Design and implement an Account development plan for each account detailing its growth potential.

Skills

Account management

Retention skills

ICT sales

Negotiation

C-suite relations

ICT knowledge

Consultative selling

Teamwork

Retention management

Remote work

Project mindset

Issue resolution

Job description

Three Ireland (Hutchison) Limited in Ireland is seeking a Business Account Manager to build long-term strategic relationships with mid-market customers and drive growth across the Connected Solutions portfolio. You will focus on retention, revenue protection, and a consultative sales approach to align ICT solutions with customer goals.

The role requires a strategic mindset, stakeholder engagement at senior levels, and the ability to work effectively in a hybrid setup.