Strategic Client Experience Specialist

Digital Manufacturing Ireland; Limerick; On-site; EUR 55,000 - 75,000; Full time

Job summary

Digital Manufacturing Ireland (DMI) seeks a Customer Experience Specialist to manage post-sale client relationships across MSP offerings, ensuring a seamless onboarding and renewal process. You will collaborate with internal teams, analyse usage data, and communicate new capabilities while driving long-term client engagement and retention.

The role requires strong organisational skills, excellent communication, and a proactive approach to building trusted client partnerships within a leading

Qualifications

• Two years' client-facing experience in customer success or account management.
• Experience with learning analytics or engagement metrics.
• Experience using CRM systems and learning platforms.
• Experience in tech, SaaS, or manufacturing sector is advantageous.

Responsibilities

• Manage post-sale client relationships and onboarding.
• Schedule and run structured client reviews and renewal discussions.
• Coordinate with cross-functional teams to meet client needs.
• Capture client feedback and translate into improvements.

Skills

Customer Success

Account Management

Relationship Building

Organisational Skills

Communication

Presentation Skills

Data Analysis

Client Engagement

Education

Degree in Business/Marketing/Communications

Tools

CRM Systems

Learning Management Systems

Analytics Tools

Job description

Digital Manufacturing Ireland (DMI) seeks a Customer Experience Specialist to manage post-sale client relationships across MSP offerings, ensuring a seamless onboarding and renewal process. You will collaborate with internal teams, analyse usage data, and communicate new capabilities while driving long-term client engagement and retention.

The role requires strong organisational skills, excellent communication, and a proactive approach to building trusted client partnerships within a leading