Store Manager | Centra Dublin

Pelco Group; Dublin; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary & KPI bonus

Colleague discount

Paid family leave

27 days annual leave

Health insurance

Employee assistance programme

Travel & bike to work

Training & development

Job summary

Pelco Group, Centra | Texaco, is seeking an experienced Service Station Manager to lead store operations, deliver customer excellence and drive sales targets. You will manage rostering, stock, back-office processes and health and safety across the site, while coaching the team to reflect the brand standards.

The role focuses on strong leadership, cost control, and KPI-driven performance in a busy convenience retail environment.

Qualifications

• Minimum 3 years' experience in a Retail management position.
• Strong leadership and ownership with proven people management.
• Experience reading and acting on store reports and metrics.
• Excellent communication and delegation skills.
• KPI and targets driven with retail operation focus.
• Thrives in a fast-paced environment and hands-on supervisor.

Responsibilities

• Take final responsibility for the efficient day-to-day running of the site.
• Ensure the store reflects company standards of merchandising and customer care.
• Achieve sales, margin and waste targets and manage costs.
• Implement HACCP and maintain high hygiene standards across staff.
• Maintain shop cleanliness and ensure equipment and signage are operational.
• Ensure compliance with legislation and company procedures.
• Roster staff, manage annual leave and records accurately.
• Set and monitor sales targets with the team on gross and net margins.
• Control stocktaking and overheads per annual budget.
• Lead back-office tasks: daily cash reconciliation, lodgements, reporting.
• Handle operational issues, contractor calls and security matters.
• Deliver exceptional customer service and resolve complaints locally.

Skills

People management

Communication

Delegation

Reading reports

KPI driven

Fast-paced environment

Job description

Overview

We currently have an excellent opportunity for an experienced and ambitious retail manager to join the growing Pelco Group as Service Station Manager in our Centra | Texaco.

Job Role Purpose

Ensure the site operates efficiently and effectively and provides our customers with the very best customer service and fresh food offering at all times. To deliver on key store targets through effective management of people and operations.

Job Role Specifics

• Take final responsibility for the efficient day-to-day running of the site
• Ensuring that the store reflects company's standards of merchandising, presentation and Customer Care
• Achieving sales, margins, wastage targets
• Implementing the HACCP, ensuring and maintaining the level of hygiene is of the highest standard throughout the store and compliance by all staff members to the same
• Maintaining the cleanliness and appearance of the shop area by following checklists on a daily basis and ensures that all the equipment, signs and lights are clean and fully illuminated
• Ensure the store is compliant with the relevant legislation and implement procedures as required
• Manage employee rostering and annual leave and maintain accurate and secure records
• Set, monitor and achieve sales targets with the team on gross profit margin, net margin, waste and other KPIs
• Control stocktaking and overheads as per annual budget

Team Management

• Approachable and a role model who leads by example and encourages teamwork, foster a positive attitude and atmosphere in the workplace
• Develop the team to meet the required standards; by training, coaching, undertaking performance and probation reviews, and assessing employee training requirements, ensuring appropriate training programmes are in place as agreed with support office
• Develop and promote good communication between employees and management in a safe, respectful and inclusive environment

Stock Management

• Full responsibility for site stock range and processes
• Implement planograms correctly and ensure the correct range is in place in store
• Merchandising shop area to ensure maximum performance of products
• Performing and managing weekly / monthly stock take

Back Office Management

• Daily Cash Reconciliation & Cash Control
• Daily Bank lodgements
• Management of cash discrepancies and reporting to Management Accountant
• Prime data entry - delivery dockets, invoices, cash reconciliations, bank account reconciliations, wet stock data
• Sales Reporting

Operational

• Dealing with breakdowns / system failure and reporting to relevant department
• Organising contractor call outs and reporting to relevant department
• Dealing with security issues/breaches

Customer Service

• Always ensure that customer satisfaction is the number one priority and consistently deliver an exceptional service by displaying service excellence behaviours
• Take final responsibility for the timely follow through on all promises / queries made to customers
• Take final responsibility for the timely follow through on all customer complaints and, resolve at local level. Escalate to Support Office as and when appropriate

Health, Safety and Welfare Management

• Lead by example through strictly complying with standards and safe working practices, as outlined in The Safety, Health and Welfare at Work Act, 2005 and subsequent Regulations, Acts or Amendments
• Take final responsibility within the service station (including all non-customer areas) for the maintenance of safe working practices by staff, contractors and visitors
• Take final responsibility for health, safety and welfare of staff, customers, contractors and visitors while on the premises

Job requirements

• Minimum 3 years' experience in a Retail management position (either as an Assistant Manager or Site Manager)
• Passion for retail, a strong work ethic with a strong sense of ownership and accountability
• Proven people management and leadership capability
• Previous experience of reading and actioning reports
• Excellent communication and delegation skills
• KPIs and targets driven
• Thrive in a fast-paced working environment.

Some of our benefits include

• Competitive salary & KPI Bonus Scheme
• Colleague Discount Scheme across the group
• Paid Family Leave including Maternity & Parental Leave
• Enhanced annual leave entitlements up to 27 days
• VHI Health Insurance Funded Scheme
• Colleague Assistance Programme- GP Online & Counselling Service
• Employee Referral Bonus
• Travel & Bike to Work Scheme
• Save as you earn Scheme
• Mileage Scheme
• E-Learning and Development Portal