Store Manager

Cpl Group; Connacht; On-site; EUR 42,000 - 54,000; Full time

Job summary

CPL Group is recruiting for a Store Manager for a Galway city store, the client brand renowned for Irish craft and gifts. You will lead a team, drive sales, manage KPIs, and deliver a five-star customer experience.

Reporting to the Retail Director, you will optimise merchandising, monitor the budget, develop staff, and coordinate loyalty initiatives. This is a full-time, on-site role in Galway with a seven-day rota and a competitive package.

Qualifications

• Experience leading a busy retail team and meeting KPI targets.
• Proven ability to drive sales and margins through customer-first approach.
• Strong merchandising and store presentation skills.

Responsibilities

• Provide team leadership, direction and coaching on store operations to achieve KPI targets and five-star customer service.
• Drive sales through up-selling, cross-selling and loyalty program promotion.
• Maintain brand standards and optimize product visual merchandising to maximise performance.
• Monitor budget and KPI metrics (sales, margin, conversion, stock loss, ATV, IPT, Mystery Shop).
• Develop staff capabilities and customer-oriented selling skills.
• Collaborate with buyers/marketing to implement local initiatives and promotions.
• Ensure store appearance, stock control and space management support strong results.

Skills

Retail leadership

Sales optimization

Visual merchandising

Customer service

Team coaching

Job description

Store Manager

Our client, one of Ireland’s most iconic names in Irish craft, design and gifts, is renowned for celebrating creativity, craftsmanship and contemporary Irish style. They have exclusively partnered with Cpl to recruit an experienced and dynamic Store Manager for their Galway city store.

If you thrive in a fast-paced, team-focused retail environment and have a strong track record in driving sales, maximising margins and delivering exceptional customer experiences, we would love to hear from you.

The Role

Reporting to the Retail Director, the Store Manager will provide team leadership, direction and coaching on all aspects of store operations enabling the team to achieve its KPI’s, overall performance goals, especially its 5-star customer service standards.

Responsibilities to include:

• Management and team leadership, ensuring that the store meets its overall budgeted sales targets through excellence in customer service, maximising repeat business, up-selling, link and cross-selling.
• Excellence in driving and showcasing the brand through optimizing product visual merchandising is a priority.
• Strive to create the best possible experience for customers and colleagues each day.
• Monitor and deliver the annual sales performance budget, with the associated KPI’S; (sales, margin, conversion, stock loss, ATV, IPT, Mystery Shop).
• Building a team who are customer oriented and skilful in selling and product knowledge.
• Being aware of local competitors and market trends and use this analysis for monitoring own store performance identifying areas for future growth.
• Maintaining store appearance and merchandising standards.
• Analysing and acting on information with Buyers and Marketing in order to maximise sales performance of different product lines.
• Liaising with buying, marketing, warehouse on initiatives to improve store performance.
• Fully supporting marketing in the implementation of local marketing initiatives.
• Driving sales using product knowledge and selling techniques.
• Collecting customer details through database offering and monthly competitions.
• Actively promote and educate customers about the company's loyalty program, encouraging sign-ups and participation through effective communication and in-store marketing materials.
• Monitor levels of stock and stock control, optimising space management with the assistance of sales reports to monitor stock performance.
• Assist with the store P&L
• Train and develop store colleagues on how to effectively communicate and promote the loyalty program, ensuring that all team members are well-versed in its benefits, rewards, and how to sign up customers.

Skills & Experience that we need

• Experience operating in a fast-paced retail business environment which is team based and focuses on achieving optimum sales and margin performance
• Experience driving and showcasing products through optimizing product visual merchandising, standards and guidelines is a priority
• The ability to work efficiently in a constantly changing retail environment, demonstrating a willingness to learn, to try out new and unique ideas and apply them positive results
• The ability to coach others to guide them to achieve their potential
• The ability to build effective teams of people working together to meet the changing needs of customers
• Experience in driving sales using product knowledge, and selling techniques
• The ability to act as a Brand Ambassador

The Offer

This permanent opportunity offers a competitive salary and benefits package, with potential benefits including a development plan, employee discount, sick pay, pension contribution, and holiday entitlement, depending on the successful candidate’s experience and qualifications.

The position is fully onsite in Galway city and will be scheduled across a seven-day rota in line with business needs, with operating hours subject to seasonal variation.

Applicants must have unrestricted permission to work in Ireland, be available to attend an in-person interview, and live within a commutable distance of Galway city.