Spa Manager

CLIFF Hotels, Venues & Residences; Celbridge; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Salary package

Development opportunities

Career progression

Employee Assistance Programme

Bike to Work

Uniform provided

Meals on duty

Discounts on stays and dining

Job summary

Cliff at Lyons is a luxury countryside retreat outside Dublin seeking a Spa Manager to lead our Spa and wellness operation with warmth and hands-on leadership. You will drive guest experiences while guiding a dedicated team in a well-appointed spa environment.

You will manage day-to-day operations, rosters, budgets and service standards, balancing guest care with commercial success through upselling and service excellence.

Qualifications

• Experience managing or supervising a luxury Spa or wellness operation.
• Strong communication and organisational skills with a visible leadership style.
• Ability to balance guest service with commercial and people management.

Responsibilities

• Lead the day-to-day operation of the Spa, ensuring a seamless and exceptional guest experience at all times.
• Lead, motivate and develop the Spa team, creating a positive, professional and high-performing working environment.
• Manage staff rostering effectively in line with business levels, service requirements and wage budgets.
• Ensure the highest standards of guest care, cleanliness, presentation, hygiene and health & safety throughout the Spa.
• Manage guest enquiries and feedback professionally and ensure any issues are resolved promptly and effectively.
• Oversee the Spa booking system to maximise treatment availability, occupancy and revenue opportunities.
• Drive Spa performance through the achievement of treatment, retail and overall sales targets.
• Encourage and coach the team to confidently recommend and upsell treatments and retail products.

Job description

Cliff at Lyons is a luxury countryside retreat offering award-winning hospitality, exceptional dining experiences and a stunning setting just outside Dublin. With a strong focus on sustainability, Irish ingredients and warm, attentive service, we're proud to be a destination where memorable moments are made.

We are currently seeking a passionate and experienced Spa Manager to lead our Spa and wellness operation and its wonderful team.

This is an exciting opportunity for a polished hospitality professional with a genuine passion for wellness, people leadership and exceptional guest experiences. The Spa Manager will take overall responsibility for the day-to-day operation and continued development of the Spa, ensuring the highest standards of service while driving team performance and commercial success.

Key Responsibilities

• Lead the day-to-day operation of the Spa, ensuring a seamless and exceptional guest experience at all times.
• Lead, motivate and develop the Spa team, creating a positive, professional and high-performing working environment.
• Manage staff rostering effectively in line with business levels, service requirements and wage budgets.
• Ensure the highest standards of guest care, cleanliness, presentation, hygiene and health & safety throughout the Spa.
• Manage guest enquiries and feedback professionally and ensure any issues are resolved promptly and effectively.
• Oversee the Spa booking system to maximise treatment availability, occupancy and revenue opportunities.
• Drive Spa performance through the achievement of treatment, retail and overall sales targets.
• Encourage and coach the team to confidently recommend and upsell treatments and retail products.

About You

The ideal candidate will have previous experience managing or supervising a luxury Spa or similar hospitality/wellness operation and will be confident balancing exceptional guest service with strong commercial and people management.

You will be an enthusiastic and visible leader with excellent communication and organisational skills, a keen eye for detail and a genuine passion for creating memorable guest experiences.

Benefits

• Excellent salary and package
• Ongoing investment in personal and professional development
• Excellent opportunities for career progression
• Employee Assistance Programme
• Bike to Work Scheme
• Uniform provided
• Meals provided on duty
• Discounts on stays and dining for you, your family and friends

Please note that candidates must currently reside in Ireland and be legally eligible to work 40 hours per week in order to be considered for this role.