Luxury Spa Manager: Elevate Guest Experience & Revenue

CLIFF Hotels, Venues & Residences; Celbridge; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Salary package

Development opportunities

Career progression

Employee Assistance Programme

Bike to Work

Uniform provided

Meals on duty

Discounts on stays and dining

Job summary

Cliff at Lyons is a luxury countryside retreat outside Dublin seeking a Spa Manager to lead our Spa and wellness operation with warmth and hands-on leadership. You will drive guest experiences while guiding a dedicated team in a well-appointed spa environment.

You will manage day-to-day operations, rosters, budgets and service standards, balancing guest care with commercial success through upselling and service excellence.

Qualifications

• Experience managing or supervising a luxury Spa or wellness operation.
• Strong communication and organisational skills with a visible leadership style.
• Ability to balance guest service with commercial and people management.

Responsibilities

• Lead the day-to-day operation of the Spa, ensuring a seamless and exceptional guest experience at all times.
• Lead, motivate and develop the Spa team, creating a positive, professional and high-performing working environment.
• Manage staff rostering effectively in line with business levels, service requirements and wage budgets.
• Ensure the highest standards of guest care, cleanliness, presentation, hygiene and health & safety throughout the Spa.
• Manage guest enquiries and feedback professionally and ensure any issues are resolved promptly and effectively.
• Oversee the Spa booking system to maximise treatment availability, occupancy and revenue opportunities.
• Drive Spa performance through the achievement of treatment, retail and overall sales targets.
• Encourage and coach the team to confidently recommend and upsell treatments and retail products.

Job description

Cliff at Lyons is a luxury countryside retreat outside Dublin seeking a Spa Manager to lead our Spa and wellness operation with warmth and hands-on leadership. You will drive guest experiences while guiding a dedicated team in a well-appointed spa environment.

You will manage day-to-day operations, rosters, budgets and service standards, balancing guest care with commercial success through upselling and service excellence.