Site Reliability Engineer

Acuity; Cork; Hybride; EUR 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Equal opportunity employer

Résumé du poste

Acuity Inc. is expanding its Cork Digital Centre of Excellence and is seeking a Site Reliability Engineer to raise the reliability bar for Reflect's cloud services.

You will work at the intersection of software engineering, cloud infrastructure, and production operations, contributing to observability, runbooks, and platform reliability patterns. Based in Cork, you will collaborate with global engineering, product, and operations teams to design scalable, reliable systems for a globally used

Qualifications

• 5+ years of professional experience in software engineering, SRE, or related role.
• Bachelor's degree in Computer Science or related field.
• Strong hands-on experience with Microsoft Azure, including AKS, Azure Monitor/Log Analytics, Key Vault, ACR, VNets, and Managed Identity.
• Deep experience with containerized and orchestrated environments (Docker, Kubernetes).

Responsabilités

• Ensure reliability, availability, and performance of Reflect's SaaS production environments.
• Define, track and report service health metrics (uptime, reliability).
• Automate operational workflows to reduce toil and improve consistency.
• Contribute to observability standards and build dashboards for health monitoring.
• Collaborate with software engineers, DevOps, and product teams to embed reliability into design and delivery.

Connaissances

SRE experience

Azure AKS

Kubernetes

Docker

Production SaaS

Communication

Cloud security

Formation

Bachelor's degree in Computer Science or related field

Outils

Azure Monitor

Key Vault

ACR

Prometheus

Grafana

Datadog

Azure DevOps Pipelines

Description du poste

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com .

Job Summary

Reflect is Acuity's flagship cloud platform, providing monitoring, management, and operational intelligence for QSC's Q-SYS
full stack AV platform and connected systems used by enterprise customers worldwide. As Reflect continues to scale as a
mission-critical SaaS service, reliability, availability, and operational maturity are central to both customer trust and long-term
growth.
This role is based in Cork, within Acuity's Digital Centre of Excellence (DCOE), a growing hub for cloud, platform, and product
engineering. The DCOE plays a central role in defining how Acuity builds, operates, and scales its cloud-first platforms,
working closely with global engineering, product, and operations teams.
We are seeking a Site Reliability Engineer (SRE) to help raise the reliability bar for Reflect's cloud services. You will be a
hands-on contributor, operating at the intersection of software engineering, cloud infrastructure, and production operations.
This role is focused on engineering-led reliability: building resilient systems, automating operational workflows, and
embedding reliability practices directly into how Reflect is designed and delivered.
As part of the Cork DCOE, you will contribute to observability standards, incident response, SLOs, runbooks, and platform
reliability patterns used across Reflect. You will collaborate closely with software engineers, DevOps, and product teams,
ensuring Reflect can scale safely while enabling teams to move fast and with confidence.
This is an opportunity to join a growing cloud engineering centre in Cork, work on a globally used SaaS platform, and help
define what good looks like for reliability, operability, and production ownership as Reflect continues to mature as an
enterprise-grade cloud service.

Key Tasks & Responsibilities (Essential Functions)

Reliability & Production Ownership

• Support the availability, reliability, and performance of Reflect's production environments and additional products to be
  onboarded.
• Define, track, and report on service health metrics including uptime, availability, and reliability indicators.
• Conduct root cause analysis (RCA), analyze system logs, and help ensure corrective and preventative actions are implemented.
• Work as part of a global team providing operational and escalation coverage, contributing to incident response and recovery for
  critical services.

Automation & Operational Excellence

• Automate operational workflows to reduce manual toil and improve consistency.
• Support and improve deployment processes for features, patches, and hotfixes while maintaining a strong security posture.
• Create, maintain, and continuously improve runbooks and standard operating procedures (SOPs)

Observability & Monitoring

• Contribute to the design and evolution of monitoring, alerting, and observability standards across the platform.
• Build and maintain dashboards and alerts that provide clear, actionable insight into system health.
• Ensure monitoring supports SLOs and operational decision-making, not just data collection.

Collaboration & Engineering Enablement

• Work closely with software engineers to embed reliability best practices into system design and delivery.
• Partner with product and platform teams to translate business requirements into reliable, scalable technical solutions.
• Contribute to a culture of shared production ownership and continuous improvement.
• Stay up to date with the latest technologies and industry trends to drive innovation.

Skills and Minimum Experience Required

• 5+ years of professional experience in software engineering, SRE, or a related role.
• Strong hands-on experience with Microsoft Azure, including: AKS, Azure Monitor / Log Analytics, Key Vault, ACR, VNets, and
  Managed Identity.
• Deep experience with containerized and orchestrated environments (Docker, Kubernetes).
• Proven experience operating and supporting production SaaS systems at scale.
• A keen eye for detail and a knack for troubleshooting complex issues.
• Excellent communication and collaboration skills, with the ability to work effectively across teams.
• A passion for learning and a drive to stay up to date with emerging technologies.

Preferred Skills and Experience

• Experience with CI/CD pipelines and automation, preferably Azure DevOps Pipelines.
• Familiarity with modern monitoring and alerting tools (e.g., Prometheus, Grafana, Datadog).
• Knowledge of SQL and NoSQL databases.
• Understanding of cloud security best practices.
• Exposure to DevOps and SRE principles and practices to streamline development and deployment processes.

Education
Bachelor's degree in Computer Science or a related field

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Accommodation in the Application Process: Acuity Inc. is an equal opportunity employer. It complies with the Americans with Disabilities Act (ADA) and other applicable laws requiring reasonable accommodation of persons with disabilities in employment. This includes the provision of reasonable accommodation in the application process. If you believe you need reasonable accommodation to assist with our online application system or any aspect of the application process, please contact Human Resources at [phone], and select option 4. Please be prepared to identify the requisition / position applied for and the aspect of the application process for which you believe accommodation is needed. The company will engage in an interactive process with you to better understand the request and to determine whether reasonable accommodation is needed and available.