Shop Lead: Lead Sales & Service Across Two Stores

Wurth Ireland Ltd; Cork; On-site; EUR 38,320 - 51,980; Full time

Benefits offered by this job

Life Cover

23 days annual leave

Onboarding Programme

Paid Sick Leave Scheme

Employee Referral Scheme

Staff Discount

Long Service Rewards

Career Progression Opportunities

Wellness initiatives including 24/7 EA

Job summary

Wurth Ireland Ltd. is seeking a Shop Lead in Cork to supervise a small team, drive sales, and maintain high service standards for B2B customers.

You will coordinate deliveries, stock, and rostering while coaching staff and ensuring safety and compliance across stores and on‑site activities. You will lead by example in delivering excellent service, developing customer relationships, and achieving sales targets.

Qualifications

• Previous experience in retail, trade, tools, construction, or similar environment.
• Proven ability to lead, motivate, or support a small team (formal supervisory experience an advantage).
• Strong sales background with a customer‑focused mindset.
• Full clean driving licence (essential).
• Excellent communication and interpersonal skills.
• Highly organised with the ability to manage competing priorities.
• Confident working across multiple locations and adapting quickly.
• Strong knowledge of construction or trade products is an advantage.

Responsibilities

• Supervise a team of three shop staff.
• Allocate daily tasks and ensure efficient coverage across both store locations.
• Provide on‑the‑job coaching, guidance, and performance feedback.
• Support onboarding and training of new team members.
• Lead by example in delivering excellent customer service.
• Support and drive sales performance across retail and construction customers.
• Oversee telesales activity and ensure follow‑up on construction accounts.
• Assist in identifying opportunities to grow customer relationships and sales.
• Step in to handle key customer accounts when required.
• Ensure smooth coordination of deliveries to construction sites.
• Oversee stock management, replenishment, and accuracy across both locations.
• Support rota planning and ensure adequate store coverage.
• Maintain high standards of merchandising, cleanliness, and organisation.
• Monitor KPIs including sales, margin, and customer service targets.
• Report performance updates to management.
• Identify issues or opportunities and implement improvements where possible.
• Ensure all team members follow safety procedures in‑store and on the road.
• Promote a strong culture of security awareness and compliance.
• Maintain safe working practices across all activities.

Skills

Team leadership

Sales background

Communication skills

Organised

Driving licence

Job description

Wurth Ireland Ltd. is seeking a Shop Lead in Cork to supervise a small team, drive sales, and maintain high service standards for B2B customers.

You will coordinate deliveries, stock, and rostering while coaching staff and ensuring safety and compliance across stores and on‑site activities. You will lead by example in delivering excellent service, developing customer relationships, and achieving sales targets.