Shop Lead

Wurth Ireland Ltd; Cork; On-site; EUR 38,320 - 51,980; Full time

Benefits offered by this job

Life Cover

23 days annual leave

Onboarding Programme

Paid Sick Leave Scheme

Employee Referral Scheme

Staff Discount

Long Service Rewards

Career Progression Opportunities

Wellness initiatives including 24/7 EA

Job summary

Wurth Ireland Ltd. is seeking a Shop Lead in Cork to supervise a small team, drive sales, and maintain high service standards for B2B customers.

You will coordinate deliveries, stock, and rostering while coaching staff and ensuring safety and compliance across stores and on‑site activities. You will lead by example in delivering excellent service, developing customer relationships, and achieving sales targets.

Qualifications

• Previous experience in retail, trade, tools, construction, or similar environment.
• Proven ability to lead, motivate, or support a small team (formal supervisory experience an advantage).
• Strong sales background with a customer‑focused mindset.
• Full clean driving licence (essential).
• Excellent communication and interpersonal skills.
• Highly organised with the ability to manage competing priorities.
• Confident working across multiple locations and adapting quickly.
• Strong knowledge of construction or trade products is an advantage.

Responsibilities

• Supervise a team of three shop staff.
• Allocate daily tasks and ensure efficient coverage across both store locations.
• Provide on‑the‑job coaching, guidance, and performance feedback.
• Support onboarding and training of new team members.
• Lead by example in delivering excellent customer service.
• Support and drive sales performance across retail and construction customers.
• Oversee telesales activity and ensure follow‑up on construction accounts.
• Assist in identifying opportunities to grow customer relationships and sales.
• Step in to handle key customer accounts when required.
• Ensure smooth coordination of deliveries to construction sites.
• Oversee stock management, replenishment, and accuracy across both locations.
• Support rota planning and ensure adequate store coverage.
• Maintain high standards of merchandising, cleanliness, and organisation.
• Monitor KPIs including sales, margin, and customer service targets.
• Report performance updates to management.
• Identify issues or opportunities and implement improvements where possible.
• Ensure all team members follow safety procedures in‑store and on the road.
• Promote a strong culture of security awareness and compliance.
• Maintain safe working practices across all activities.

Skills

Team leadership

Sales background

Communication skills

Organised

Driving licence

Job description

Position Overview

As Shop Lead, you will supervise a small, dynamic team delivering excellent service to B2B customers. You will ensure your team is organised, motivated, and achieving sales and service targets while maintaining exceptional operational standards across both stores and on‑site delivery activities. You will act as the key link between management and Shop staff, supporting performance, coaching team members, and ensuring consistency in service delivery.

Key Responsibilities

Team Leadership & Supervision

• Supervise and support a team of three shop staff
• Allocate daily tasks and ensure efficient coverage across both store locations
• Provide on‑the‑job coaching, guidance, and performance feedback
• Support onboarding and training of new team members
• Lead by example in delivering excellent customer service

Sales & Customer Engagement

• Support and drive sales performance across retail and construction customers
• Oversee telesales activity and ensure follow‑up on construction accounts
• Assist in identifying opportunities to grow customer relationships and sales
• Step in to handle key customer accounts when required
• Operations & Coordination
• Ensure smooth coordination of deliveries to construction sites
• Oversee stock management, replenishment, and accuracy across both locations
• Support rota planning and ensure adequate store coverage
• Maintain high standards of merchandising, cleanliness, and organisation

Performance & Reporting

• Monitor KPIs including sales, margin, and customer service targets
• Report performance updates to management
• Identify issues or opportunities and implement improvements where possible

Health, Safety & Compliance

• Ensure all team members follow safety procedures in‑store and on the road
• Promote a strong culture of security awareness and compliance
• Maintain safe working practices across all activities

Skills, Experience & Requirements

• Previous experience in retail, trade, tools, construction, or similar environment
• Proven ability to lead, motivate, or support a small team (formal supervisory experience an advantage)
• Strong sales background with a customer‑focused mindset
• Full clean driving licence (essential)
• Excellent communication and interpersonal skills
• Highly organised with the ability to manage competing priorities
• Confident working across multiple locations and adapting quickly
• Strong knowledge of construction or trade products is a advantage

Benefits

We offer a competitive salary with ample opportunity to increase your earnings through monthly and quarterly incentives.

• Life Cover
• 23 days annual leave
• Onboarding Programme
• Paid Sick Leave Scheme
• Employee Referral Scheme
• Staff Discount
• Long Service Rewards
• Career Progression Opportunities
• Wellness initiatives including 24/7 access to Employee Assistance Programme

Job Details

Reporting to: Head of Shops

Location: Cork

Salary: €45,200 OTE

Diversity

The future needs good decisions and good decisions are a result of a diversity of opinions and perspectives! Wurth Ireland is committed to championing an inclusive and diverse workforce that reflects modern Ireland and the people we serve. We strive to create a culture where all staff have equal access to opportunity and feel comfortable and confident to be themselves at work.