Shop Lead

Wurth Ireland Ltd; Cork; On-site; EUR 41,000 - 50,000; Full time

Benefits offered by this job

Life Cover

23 days annual leave

Onboarding Programme

Paid Sick Leave Scheme

Employee Referral Scheme

Staff Discount

Long Service Rewards

Career Progression Opportunities

Wellness initiatives including 24/7 E

Job summary

Wurth Ireland Ltd seeks a Shop Lead to manage a small team delivering top-tier service to B2B customers from Cork locations. You will ensure the team is organized, motivated, and hitting sales and service targets while upholding high operational standards for stores and on-site deliveries.

The role requires leadership, a strong sales focus, and a full clean driving licence, with opportunities for training and development within a growing multinational group.

Qualifications

• Experience in retail, trade, tools, construction, or similar environment.
• Proven ability to lead or supervise a small team.
• Strong sales background with a customer-focused mindset.
• Full clean driving licence essential.
• Excellent communication and interpersonal skills.
• Highly organised with the ability to manage competing priorities.
• Comfortable working across multiple locations.
• Knowledge of construction or trade products is an advantage.

Responsibilities

• Supervise and support a team of three shop staff.
• Allocate daily tasks and ensure coverage across two store locations.
• Provide on-the-job coaching, guidance and performance feedback.
• Support onboarding and training of new team members.
• Lead by example in delivering excellent customer service.
• Drive sales performance across retail and construction customers.
• Oversee telesales activity and follow-up on construction accounts.
• Identify opportunities to grow customer relationships and sales.
• Handle key customer accounts when required.
• Coordinate deliveries to construction sites and manage stock across locations.
• Assist in rota planning and ensure adequate store coverage.
• Maintain merchandising and store cleanliness.

Skills

Retail experience

Leadership

Sales-focused

Customer service

Driving licence

Job description

Join our Wurth Community

The Wurth Group is a leading provider of industrial consumable products, with over 400 companies and a global workforce of 83,000 people. Our commitment to high quality products, innovation and excellent customer service has earned us an enviable reputation and continued growth.

The Wurth Group is a leading provider of industrial consumable products, with over 400 companies and a global workforce of 83,000 people. Our commitment to high quality products, innovation and excellent customer service has earned us an enviable reputation and continued growth. Wurth Ireland has been active for over 40 years from our head office on the Ballysimon Road, Limerick city. Our growth throughout the nineties and into the new millennium, coupled with recordbreaking sales, has made Wurth Ireland a top 1000 company in the country and market leader in its field.

Offering a range of over 8,000 industrial products direct from the logistics centre in Limerick coupled and a further 120,000 articles through direct shipment from Germany, we are not only ready to supply and service our customers today, but for the future. In line with our OmniChannel Strategy our company expansion has led to the opening of 22 Trade Outlets throughout Ireland with further expansion planned over the next 3 years. Our EBusiness continues to expand, incorporating vending technology, scanners, online sales and selling, coupled with social and video marketing.

We have the largest Salesforce in Ireland with over 90 directly employed Sales Representatives on the road selling, servicing, and supporting our growing customer base. Our main industry sectors are: Automotive Aftermarket, Engineering & MRO, Construction, Renewables as well as Kitchens, Bedrooms & Bathrooms. Within our company's headquarters in Limerick, you will find over 70 support staff working across a variety of functions including Sales, Marketing, Finance, Customer Services, Purchasing, Human Resources and Logistics.

Your Mission!

As Shop Lead, you will supervise a small, dynamic team delivering excellent service to B2B customers. You will ensure your team is organised, motivated, and achieving sales and service targets while maintaining exceptional operational standards across both stores and on-site delivery activities.

You will act as the key link between management and Shop staff, supporting performance, coaching team members, and ensuring consistency in service delivery.

Key Responsibilities

Team Leadership & Supervision

• Supervise and support a team of three shop staff
• Allocate daily tasks and ensure efficient coverage across both store locations
• Provide on-the-job coaching, guidance, and performance feedback
• Support onboarding and training of new team members
• Lead by example in delivering excellent customer service

Sales & Customer Engagement

• Support and drive sales performance across retail and construction customers
• Oversee telesales activity and ensure follow-up on construction accounts
• Assist in identifying opportunities to grow customer relationships and sales
• Step in to handle key customer accounts when required
• Operations & Coordination
• Ensure smooth coordination of deliveries to construction sites
• Oversee stock management, replenishment, and accuracy across both locations
• Support rota planning and ensure adequate store coverage
• Maintain high standards of merchandising, cleanliness, and organisation

Performance & Reporting

• Monitor KPIs including sales, margin, and customer service targets
• Report performance updates to management
• Identify issues or opportunities and implement improvements where possible

Health, Safety & Compliance

• Ensure all team members follow safety procedures in-store and on the road
• Promote a strong culture of security awareness and compliance
• Maintain safe working practices across all activities

Skills, Experience & Requirements

• Previous experience in retail, trade, tools, construction, or similar environment
• Proven ability to lead, motivate, or support a small team (formal supervisory experience an advantage)
• Strong sales background with a customer-focused mindset
• Full clean driving licence (essential)
• Excellent communication and interpersonal skills
• Highly organised with the ability to manage competing priorities
• Confident working across multiple locations and adapting quickly
• Strong knowledge of construction or trade products is a advantage

What We Offer

Joining Wurth Ireland means joining a growing German Multinational- full of support and opportunity including excellent training and ongoing development to help you be the best you can be!!!! We offer a competitive salary with ample opportunity to increase your earnings through monthly and quarterly incentives.

• Life Cover
• 23 days annual leave
• Onboarding Programme
• Paid Sick Leave Scheme
• Employee Referral Scheme
• Staff Discount
• Long Service Rewards
• Career Progression Opportunities
• Wellness initiatives including 24/7 access to Employee Assistance Programme

Reporting to: Head of Shops

Location: Cork

Salary: €45,200 OTE (€38,000K Basic + Bonus elements of €7,200)

Diversity is our Future

The future needs good decisions and good decisions are a result of a diversity of opinions and perspectives!

Wurth Ireland is committed to championing an inclusive and diverse workforce that reflects modern Ireland and the people we serve. We strive to create a culture where all staff have equal access to opportunity and feel comfortable and confident to be themselves at work.