Shop Assistant

NATIONAL GALLERY OF IRELAND; Dublin; On-site; EUR 18,000 - 25,000; Full time

Job summary

National Gallery of Ireland is seeking two Shop Assistants on fixed-term contracts to support all shop operations and deliver a quality customer experience. Reporting to the Retail Manager, you will handle transactions, sustain high housekeeping standards and assist with online orders and stockroom duties.

The role requires previous retail experience, a proactive, friendly attitude, attention to detail, and a willingness to work in an arts and cultural heritage setting to delight visitors.

Qualifications

• Previous retail experience.
• Enthusiastic and positive attitude to work.
• Ability to work as part of a team and take initiative when appropriate.
• Excellent attention to detail with a high level of accuracy.
• Professional, polite, adaptable and friendly manner with staff and visitors.
• Interest in working in an arts and cultural heritage institution.
• Willingness to create a positive visitor experience in the shop and the Gallery.

Responsibilities

• Provide outstanding and consistent customer care.
• Process cash and card transactions through EPOS system.
• Carry out housekeeping to a high standard.
• Replenish stock on the shop floor in accordance with the shops visual merchandising standard.
• Assist with online orders, stockroom duties and general maintenance of the goods-in section.
• Carry out other duties appropriate to the post as assigned.

Skills

Retail experience

Customer service

Team player

Attention to detail

Professional conduct

Job description

1x fixedterm contract of 12 months (fulltime)

1 x fixed term 6 months (parttime)

The Gallery Shop wishes to recruit two Shop Assistants on a fixed-term contract. The purpose of these roles is to assist in all aspects of the operation of the Gallery Shop and provide a quality service to the customers. Reporting to the Retail Manager, the Shop Assistant will:

• Provide outstanding and consistent customer care
• Process cash and card transactions through the shops EPOS system
• Carry out housekeeping to a high standard
• Replenish stock on the shop floor in accordance with the shops visual merchandising standard
• Assist with online orders, stockroom duties and general maintenance of the goods-in section
• Carry out other duties appropriate to the post as assigned

The successful candidate will have:

• Previous retail experience
• An enthusiastic and positive attitude to work
• A proven ability to work as part of a team and also be confident in working alone and taking initiative when appropriate
• Excellent attention to detail with a high level of accuracy
• A professional, polite, adaptable, and friendly manner when dealing with staff and visitors
• An interest in working in an arts and cultural heritage institution and a willingness to create a positive visitor experience in the shop and the Gallery

Conditions of employment

This job description is a guide to broad areas of responsibility and accountability and should not be regarded as a comprehensive listing. This may be subject to review in view of new structures and/or the changing needs of the Gallery. All employees are required to be compliant with NGI screening and Garda Vetting procedures. The post will be subject to a satisfactory medical check and successful completion of a successful probationary period. Applicants must be fluent in English and be eligible to work in Ireland.

Citizenship Requirements

Eligible candidates must be:

(a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or

(b) A citizen of the United Kingdom (UK); or

(c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or

(d) A non-EEA citizen who has a valid visa/employment permit.

To qualify candidates must be eligible by the date of any job offer.

Job Details and Application Information

Salary: 15.40 per hour

Working hours: 36.25 hours per week (fulltime) and 20 hours per week (parttime)

Duration: Fixedterm contract of 12 months (fulltime) and 6 months (parttime)

As two positions are available, the first successful candidate will be offered the opportunity to choose either fulltime or parttime hours. The remaining option will then be offered to the next successful candidate.

Closing date for receipt of applications: 21 September 2026.

Interviews will be scheduled in early October 2026.

At the National Gallery of Ireland, we value equity, diversity and Inclusion we recognise the benefits it can bring to our staff and our visitors interactions. We celebrate difference and want our people to be representative of all communities. If you require reasonable accommodation for any part of the application process, please do not hesitate to let us know.

The National Gallery of Ireland is an equal opportunities employer