Shift Leader

McDonald's United Kingdom; Arklow; On-site; EUR 37,000 - 49,000; Full time

Benefits offered by this job

Holiday pay

Service Awards

Meal allowance

Employee discounts

Job summary

McDonald's in Ireland is seeking a Shift Manager to lead and coach a team of 80+ colleagues, ensure standards across production, quality and customer service, and drive smooth day-to-day operations.

You will work varied shift patterns, including weekends and bank holidays, build sales, improve profitability and deliver an outstanding customer experience.

The role requires strong leadership, initiative and the ability to adapt to customer needs while modelling respect and courtesy.

Qualifications

• Display Leadership and role model customer focused behaviours to delight our customers.
• Delivery of personalised service and connect with our customers.
• Lead by example.
• Adapt to customer needs through your team.
• Answer customer queries, keeping up to date with knowledge on our food and promotions.
• Use of initiative, confidence and problem solving when interacting with colleagues and customers.
• Treat all colleagues and customers with courtesy and respect.

Responsibilities

• Lead shift operations, monitor performance and reallocate resources as needed.
• Ensure standards are met across production, productivity, quality and service.
• Drive sales, grow profitability and deliver an outstanding customer experience.
• Manage a team of 80+ employees and work with the management team to advance the restaurant.

Skills

Leadership

Customer service

Problem solving

Adaptability

Team motivation

Job description

McDonald's are one of the most recognised brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As Shift Manager you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. As a shift manager you will be monitoring operations, reallocating resources and solving operational problems.

You will be working within a £multi-million restaurant and managing a team of 80 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability and delivering an outstanding customer experience.

This position is open to people whom have experience of managing and leading teams within the retail, hospitality, business or a customer focused environment. Additionally, this role is restaurant based and involves working changeable shift patterns including working weekends and bank holidays.

Position Requirements:

• Display Leadership and role model customer focused behaviours to delight our customers
• Delivery of personalised service and connect with our customers
• Lead by example
• Adapt to customer needs through your team
• Answer customer queries, keeping up to date with knowledge on our food and promotions
• Use of initiative, confidence and problem solving when interacting with colleagues and customers
• Treat all colleagues and customers with courtesy and respect.

Position Attributes:

You will work a variety of day parts, including breakfast, evenings and overnights (if trading 24hrs) to become accustomed to shift work and experienced in all aspects of the business.

Benefits:

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top high street and online brands and much more...