ServiceNow ITSM & Automation Specialist SG Contract

ACCRETS INTERNATIONAL PTE. LTD.; Dublin; On-site; EUR 63,000 - 105,000; Full time

Job summary

ACCRETS INTERNATIONAL PTE. LTD. is seeking an experienced ServiceNow Developer / ITSM Implementation Specialist to design, develop, and enhance our ServiceNow platform.

The role focuses on ITSM, CMDB, and automation, with expertise in Flow Designer and integrations. You will implement workflows, manage assets and licensing processes for Microsoft 365, and contribute to AI-enabled capabilities and security incident workflows.

Qualifications

• Hands-on experience designing and implementing ITSM processes (Incidents, Problems, Changes, Service Catalog).
• Proven ability to architect CMDB structures and maintain data quality.
• Strong scripting and automation skills in ServiceNow and REST/SOAP integrations.

Responsibilities

• Design and enhance ITSM processes including Incident, Request, Problem, Change, Service Catalog, and Knowledge Management.
• Develop automated workflows, approvals, escalations, and dashboards using Flow Designer.
• Implement and maintain CMDB structures and CI relationships; integrate hardware/software assets.
• Configure inbound/outbound email actions, notifications, and routing for incidents and requests.
• Develop workflows for Microsoft 365 licenses, approvals, utilization tracking, and cost allocation.
• Enhance security incident reporting, classification, escalation, and resolution workflows.
• Support AI-enabled ServiceNow capabilities, integrations, and process improvements.
• Build and maintain integrations using REST/SOAP APIs and IntegrationHub; implement Business Rules, Client Scripts, and UI Policies.

Skills

ITSM

Workflow automation

SLA management

ServiceNow

JavaScript

REST/SOAP APIs

IntegrationHub

CI/CD integrations

Communication

Stakeholder management

Tools

ServiceNow ITSM suite

Flow Designer

CMDB

REST

SOAP

UI Policies

Business Rules

Client Scripts

Job description

ACCRETS INTERNATIONAL PTE. LTD. is seeking an experienced ServiceNow Developer / ITSM Implementation Specialist to design, develop, and enhance our ServiceNow platform.

The role focuses on ITSM, CMDB, and automation, with expertise in Flow Designer and integrations. You will implement workflows, manage assets and licensing processes for Microsoft 365, and contribute to AI-enabled capabilities and security incident workflows.