Service Coordinator

Irish Wheelchair Association; Ballycanew; On-site; EUR 50,000 - 60,000; Full time

Benefits offered by this job

Vouched expenses & mileage

Excellent working conditions

Training & development opportunities

Job summary

Irish Wheelchair Association invites applications for a full-time, permanent Service Coordinator role based in Ballycanew. You will manage and develop Community Centre services for people with physical and sensory disabilities and establish new programmes to support participation and independence.

The role requires a QQI Level 8 degree or equivalent and several years of people management, with a strong emphasis on person-centred approaches and collaboration with HSE, local authorities, and

Qualifications

• Degree at QQI Level 8 or professional qualification in Applied Social Studies/Disabilities/Community Work or General Management is essential.
• Several years of people management experience, preferably in the disability sector or similar services.
• Computer literate with databases and Microsoft Office suite is essential.

Responsibilities

• Implement service models in Community Centre services.
• Lead and develop staff and volunteers to meet IWA standards.
• Develop new programmes/services to support participation and independence.
• Manage budgets, buildings and transport Resources.
• Foster relationships with HSE, local authorities and community groups.

Skills

People management

Communication skills

Decision making

Negotiation

Driving license

Disabilities sector experience

Education

QQI Level 8 degree or equivalent

Tools

MS Office

Job description

We would like to invite applications for the following full-time, permanent contract role:

Service Coordinator

Ballycanew

Ranked 2nd in The Irish Independent “Ireland's Best Employer 2025” list

IWA is committed to promoting, maintaining, and adding to our diverse and inclusive work environment

The purpose of this role is to manage and develop IWA’s Community Centre services for people with physical and sensory disability and develop a range of new services in the area. To ensure the long-term integration of people with physical disability into all aspects of Irish society through the appropriate use of a person-centered approach.For the successful implementation of this role there are several key relationships, which should be fostered and developed. Internally there will be a high level of interaction with associated IWA staff, members and volunteers. Externally a high level of promotional contact will need to be established and developed with the HSE, local authorities, community groups and any other relevant statutory or voluntary agencies.

Main Duties and Responsibilities

• Implement the service models in the Community Centre services
• Support the implementation of person-centered processes within the Community Centre services
• Implement and develop, in consultation with members a range of new programmes/services that support participation and independence in the community meeting current and unmet needs
• Conduct needs assessments, risk assessments and training needs analysis in partnership with people using the service.
• Plan, monitor and review services through identified needs and develop the strengths of these programmes within the confines of service plans.
• Manage and lead the staff in a manner that facilitates team building and supports the development of staff to meet the standards required by the Association.
• Manage the training and development of staff volunteers and members, which will result in the enhancement of services delivered by the Association.
• Effectively manage and maximise the utilisation of budgets.
• Effectively manage the buildings and transport resources attached to the services
• Ensure services provided are in keeping with IWA Standards of Practice.
• Develop and foster working relationships and communications with both statutory and voluntary agencies.
• Recruit and manage volunteers to assist with services, where appropriate.
• Ensure services provided are in keeping with IWA Standards of Practice.
• Build on the capacity of people using the service, to play a full and active part in project activities.
• Promote positive awareness of disability in the community.
• Ensure that your responsibilities to safeguard children and adults from abuse or harm is a core aspect of your role and that IWA’s Safeguarding Policies and Procedures are adhered to.
• Ensure compliance with IWA's Parent and Ancillary Safety Statements and any legislative duties set out in current Health and Safety and Fire Safety Legislation
• Any other duties as assigned to you from time to time

PERSON SPECIFICATION

Training, Experience and Qualifications

• A degree at QQI Level 8 or professional qualification in one of the following disciplines: Applied Social Studies/Registered Nurse/ Social Worker / Community Work, and/or General Management is essential
• Several years of people management experience is essential, including previous experience of working within the disability sector or similar services

Knowledge and Skills

• Computer literate including use of databases and Microsoft Office suite is essential
• A full driving license and own car are essential
• Strong communication, creativity, problem solving and decision-making skills
• Excellent negotiation and influencing skills
• Experience of working with people with disabilities or a marginalised group

Behaviours

• The ability to work under own initiative and as part of a team
• Person-centered approach
• An ability to build strong relationships at all levels
• Strong customer service focus
• Be of good character
• Flexible approach to work
• High level of confidentiality

Competencies

• Leadership
• Strategic thinking
• Critical analysis & decision making
• Communicating & influencing
• Motivating, developing & empowering
• Adaptability, drive & resilience

Remuneration & Benefits

• Salary €49,598.00 to €60,014.00 per annum DOE
• Vouched expenses and mileage
• Excellent working conditions
• Training & development opportunities

  The closing date for applications is Wednesday 7th October 2026

  Documentary evidence of your relevant qualification(s) will be required in advance of or during the recruitment process.