Service Commercial & Technical Operations Manager

Uniphar; Ireland; On-site; EUR 120,000 - 160,000; Full time

Job summary

Uniphar Medtech seeks a Service Commercial & Technical Operations Manager (IOI) to lead the commercial, strategic, and operational delivery of the IOI Service business across Ireland. You will drive service revenue, manage contracts, and partner with suppliers while guiding the technical service team to deliver excellence and growth across the portfolio.

The role requires deep experience in medical device servicing, strong leadership, and a track record of scaling field-service teams.

Qualifications

• Minimum of 10 years' experience servicing medical devices or clinical engineering environments.
• Strong leadership and people-management capabilities in field service.
• Experience building and scaling high-performing service teams.

Responsibilities

• Provide strategic and commercial leadership for IOI Service across Ireland, driving revenue, profitability, and growth.
• Oversee end-to-end installation, commissioning, maintenance, repair and upgrades of medical devices and systems; ensure workforce planning and KPI delivery.
• Ensure governance, safety, quality and regulatory compliance across IOI service operations; report on performance and risk.
• Act as senior customer-facing lead for IOI Service, supporting pre-sales, demonstrations, and issue resolution.

Skills

Leadership

Team leadership

Customer engagement

Problem solving

IT proficiency

Education

RQF/NQF Level 5–6 in Electrical/Electronic Engineering, Biomedical Engineering or Physics

Tools

Medical IT systems experience

Job description

The Service Commercial & Technical Operations Manager (IOI) holds responsibility for the commercial performance, strategic direction, and operational delivery of the Service business across the island of Ireland. This management role oversees the development of service revenue streams, commercial contract management, vendor partnerships, and end‑to‑end technical service operations. The role provides leadership to the IOI technical service team, directly managing the Team Leads, ensuring consistent operational excellence, customer satisfaction, and growth of the service business in alignment with Uniphar Medtech’s commercial objectives.

Principal Duties and Responsibilities:

• 1. Strategic & Commercial Leadership Lead the commercial performance of the IOI Service business, with responsibility for revenue generation, service profitability, and growth across maintenance contracts, installation services, and return to bench services. Contribute to development and lead the execution of the Cardiac Services/Uniphar Medtech Service strategy, including new service product offerings, pricing structures, and market expansion opportunities. Manage service contract lifecycle, including proposal development, negotiation, renewal, and KPI monitoring to maximise customer retention and long‑term revenue. Build strong supplier and vendor partnerships to ensure competitive, reliable, and scalable service capability across all product portfolios. Lead the Service elements of tender submission, collaborating with Sales colleagues and holding responsibility for specific service tenders.
• 2. Operational & Technical Leadership Provide senior leadership to the technical service team, ensuring the team is resourced, trained, and structured to meet current and future operational demands. Oversee the delivery of installation, commissioning, maintenance, repair, and upgrade activities for medical devices and associated systems across IOI. Ensure effective workforce planning, field‑service efficiency, and performance management to achieve service delivery KPIs and customer expectations. Lead continuous improvement initiatives to enhance efficiency, service quality, and engineering capability.
• 3. Governance, Quality & Compliance Ensure that IOI service operations maintain full compliance with all relevant regulatory, safety, quality, and documentation standards. Responsibility for technical governance across the IOI Service team, ensuring adherence to supplier partner training standards, SOPs, service protocols, and quality management systems. Provide accurate, complete, and timely reporting on service performance, commercial indicators, customer issues, and operational risks. Management of the Service elements of Recalls, FSN’s and FCO’s, in conjunction with the Uniphar Medtech Quality team.
• 4. Customer & Stakeholder Engagement Serve as a senior customer‑facing representative for IOI Service, maintaining strong relationships with healthcare providers, procurement bodies, and commercial partners. Support the sales team with advanced technical expertise, collaborating in pre‑sales activities, product demonstrations, and solution development. Act as the strategic point of contact for escalated customer issues, ensuring prompt resolution and long‑term customer confidence.

Role Requirements

• Min 10 years' experience in servicing medical devices and/or clinical engineering environments, including complex installations and field based technical support.
• RQF/NQF Level 5–6 qualification in Electrical/Electronic Engineering, Biomedical Engineering, Physics.
• Demonstrated experience in leading high performing teams in field service engineering.
• Proven experience in building and scaling teams in line with the organisation's strategic growth objectives.
• Strong IT proficiency; IT-related qualifications or experience supporting medical IT systems will be an advantage.
• Full Irish driving licence & eligibility to work in Ireland.
• Excellent leadership, communication skills, customer engagement, and problem‑solving skills, with the ability to influence at senior levels.

#cardiacservices Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.