Senior Wait Staff & Team Leader

Oliver Dunne Restaurants; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

Oliver Dunne Restaurants is seeking an experienced Wait Staff member to join our team. You will deliver top-tier service, work with the kitchen, manage guest expectations and contribute to a welcoming dining environment.

The ideal candidate has at least 3 years in hospitality, is fluent in English, willing to work flexible shifts including weekends, and demonstrates leadership, organization, and a can-do attitude.

Qualifications

• Minimum 3 years hospitality managerial experience
• Fluent English required
• Able to work all shifts, weekends and holidays
• Experience with food & beverage service
• Strong team leadership abilities

Responsibilities

• Creates a positive team atmosphere among Team Members.
• Provides feedback, training and pre service briefings to the Team regularly.
• Sets high standards for appropriate team behaviour on shift and treats all Team Members fairly, with respect.
• Works with food and beverage staff to ensure proper food presentation and proper food-handling procedures.
• Communicate with the kitchen regarding any menu questions, delays or guest requirements.
• Communicate allergies, dietary needs, and special requests to the kitchen.
• Maintain cleanliness of work areas, cutlery, glass, etc. throughout the shift.
• Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
• Present accurate final bill to guest and process payment.
• Take an active role in coaching and developing junior staff.
• Any other duties related to food and beverage service assigned by the manager
• Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
• Handle guest complaints in restaurants and ensure issues are resolved on the spot.
• Arrange in conjunction with DOR and OM for maintenance and repair of equipment and other services.
• Cash and Credit Cards balance against daily sales all deposits, invoices and daily sales are recorded as per company procedures.
• Is capable of handling irate customers with a friendly/calm attitude.
• Is flexible in dealing with changes/problems (e.g., being short staffed).
• Shifts priorities and goals as work demands change.
• Priorities tasks effectively to ensure most important tasks are completed on time.
• Delegates and follow-up effectively.
• Taking Ownership of issues or tasks and also give detail update of the DOR manager and the Executive Chef..
• Seeks, listens and responds to Guest feedback as per company policy.
• Does not blame others; takes accountability for problems.
• Proficiency in Point of sale ( POS ) software.
• Work closely with Sales and Marketing teams.

Skills

Team leadership

Organization skills

Customer service

Communication

Problem solving

Tools

POS software

Job description

Oliver Dunne Restaurants is seeking an experienced Wait Staff member to join our team. You will deliver top-tier service, work with the kitchen, manage guest expectations and contribute to a welcoming dining environment.

The ideal candidate has at least 3 years in hospitality, is fluent in English, willing to work flexible shifts including weekends, and demonstrates leadership, organization, and a can-do attitude.