Senior UX Researcher - AI-Driven Research & Ops Leader

Cpl Group; Dublin; Hybrid; EUR 83,000 - 124,000; Full time

Job summary

Cpl Group is seeking a Senior User Experience Researcher to lead and deliver research across a diverse portfolio of products. You will partner with product teams and fellow researchers to tackle high-risk, high-uncertainty opportunities, from defining mobile strategies to shaping how AI creates value for infrastructure professionals.

You’ll be a UXR practitioner and Research Operations builder, developing frameworks, tooling, and repositories to enable speed and precision while maintaining human

Qualifications

• 7+ years of user research, data analysis, service design, or related discipline.
• Experience shaping product strategy and discovery in enterprise contexts.
• Hands-on AI in research workflows to boost efficiency without sacrificing quality.
• Experience establishing or contributing to Research Operations.
• Experience in managing and scaling insight repositories.

Responsibilities

• Lead end-to-end research on high-risk, high-uncertainty initiatives with clear user impact.
• Partner with product managers, designers, researchers, engineers, and stakeholders to identify risks and inform strategic decisions.
• Maintain trusted relationships with stakeholders while promoting research-driven ways of working.
• Apply appropriate research methods balancing rigor, speed, and business context.
• Conduct qualitative and quantitative research with professional B2B users in complex workflows.
• Integrate AI as a core part of research workflow, ensuring human oversight.
• Contribute to Research Operations frameworks, templates, governance, and knowledge sharing.
• Advocate for user research and raise research literacy across the org.
• Develop and share research case studies to prove user-centered value.

Skills

UX research

Strategic research

Research Operations

Stakeholder management

AI in research

B2B enterprise

Qual/Quant methods

Tools

Condens

Qualtrics

Amplitude

Job description

Cpl Group is seeking a Senior User Experience Researcher to lead and deliver research across a diverse portfolio of products. You will partner with product teams and fellow researchers to tackle high-risk, high-uncertainty opportunities, from defining mobile strategies to shaping how AI creates value for infrastructure professionals.

You’ll be a UXR practitioner and Research Operations builder, developing frameworks, tooling, and repositories to enable speed and precision while maintaining human