Senior UX Researcher

Cpl Group; Dublin; Hybrid; EUR 83,000 - 124,000; Full time

Job summary

Cpl Group is seeking a Senior User Experience Researcher to lead and deliver research across a diverse portfolio of products. You will partner with product teams and fellow researchers to tackle high-risk, high-uncertainty opportunities, from defining mobile strategies to shaping how AI creates value for infrastructure professionals.

You’ll be a UXR practitioner and Research Operations builder, developing frameworks, tooling, and repositories to enable speed and precision while maintaining human

Qualifications

• 7+ years of user research, data analysis, service design, or related discipline.
• Experience shaping product strategy and discovery in enterprise contexts.
• Hands-on AI in research workflows to boost efficiency without sacrificing quality.
• Experience establishing or contributing to Research Operations.
• Experience in managing and scaling insight repositories.

Responsibilities

• Lead end-to-end research on high-risk, high-uncertainty initiatives with clear user impact.
• Partner with product managers, designers, researchers, engineers, and stakeholders to identify risks and inform strategic decisions.
• Maintain trusted relationships with stakeholders while promoting research-driven ways of working.
• Apply appropriate research methods balancing rigor, speed, and business context.
• Conduct qualitative and quantitative research with professional B2B users in complex workflows.
• Integrate AI as a core part of research workflow, ensuring human oversight.
• Contribute to Research Operations frameworks, templates, governance, and knowledge sharing.
• Advocate for user research and raise research literacy across the org.
• Develop and share research case studies to prove user-centered value.

Skills

UX research

Strategic research

Research Operations

Stakeholder management

AI in research

B2B enterprise

Qual/Quant methods

Tools

Condens

Qualtrics

Amplitude

Job description

Dublin – Hybrid

Contract – Long Term

Day Rate

Lead strategic UX research that helps product teams make better product decisions.

Build a centralized Research function, establishing consistent research standards and ways of working.

Develop and improve Research Operations (ResearchOps), including processes, tools, participant management, and insight repositories.

Drive product discovery, reducing risk and uncertainty through evidence-based user insights.

Embed AI into research workflows to improve efficiency while maintaining research quality and human oversight.

Increase research maturity by promoting best practices and helping teams become more user-centred

The Role:

As Senior User Experience Researcher, you'll lead and deliver research across the clients

product ecosystem, partnering with product teams and fellow researchers, tackling high-risk,

high-uncertainty opportunities: from defining mobile strategies to shaping how AI can create

value for infrastructure professionals across a diverse portfolio of products.

You’ll be both a UXR practitioner and Research Operations infrastructure builder. Alongside

conducting impactful research, you'll help support colleagues and scale research through

Research Operations work: frameworks, tooling, and best practices that enable product teams

across the business to move with speed and precision confidently.

Your Day to Day:

• Lead end-to-end research on high-risk high-uncertainty strategic initiatives where user understanding is critical to success: from framing research questions and selecting appropriate methodologies through to synthesis, actionable recommendations, and stakeholder alignment;
• Partner closely with product managers, designers, researchers, engineers, business and technical stakeholders to identify risks, reduce uncertainty, and inform strategic decisions;
• trusted relationships with stakeholders across product organization, while building confidence in research-driven ways of working;
• Select and apply the most effective research methods for each situation, balancing rigor, speed, and business context to generate evidence-based insights that drive action;
• Conduct specific qualitative and quantitative research activities with professional B2B users across complex workflows and ambiguous problem spaces, specialized domains, and highly technical product environments;
• Use AI as a core part of your research workflow to accelerate recruitment, synthesis, insight generation, knowledge management, and operational efficiency, while keeping human judgment firmly in the loop to validate outputs, protect research quality, and ensure insights remain grounded in real user needs;
• Contribute to Research Operations capability and shared body of knowledge by improving processes, repositories, participant management practices, templates, governance, scalable research toolkits, and documented learnings that strengthen research maturity across the organization;
• Advocate for user research across the organization, promoting best practices and increasing research literacy among cross-functional partners;
• Contribute to the research case studies proving the value of user-centered approach.

What you bring to the team

• 7+ years of experience in user research, data analysis, service design, or a related discipline;
• Demonstrated experience conducting research within enterprise and agile development environments, engaging specialized professional audiences, and helping teams learn quickly while work is actively taking shape;
• Experience using research to shape product strategy, guide discovery, and change decisions or direction with a proven track record of turning insight into action;
• Hands-on experience incorporating AI tools into research workflows to increase efficiency and scale without compromising on quality;
• Great command of research and analytics tools such as Condens, Qualtrics, Amplitude and similar.
• Strong expertise across qualitative and quantitative research methodologies, with the judgment to know when and how each should be applied;
• Excellent stakeholder management skills and the ability to influence decisions in highly technical and cross-functional environments;
• Strong storytelling skills, capable of translating complex findings into clear, actionable recommendations;
• Experience establishing or contributing to Research Operations;
• Experience in managing and scaling up insight repositories;
• Fast and curious learner with a strong self-starter mentality and the ability to become effective quickly within unfamiliar domains;
• Comfort with the unknown and the kind of big, messy topics that do not come with easy answers; willingness to stay curious when things feel complex, partner thoughtfully with different personalities and schools of thought and share best practices with care and empathy by meeting stakeholders where they are.

Bonus points for:

• Experience working within complex enterprise software, infrastructure, engineering, industrial, or other domain-heavy B2B environments
• Prior exposure to infrastructure business workflows (CAD/CAM, engineering information management workflows, AI integration workflows)