Senior Technical Support Engineer, SaaS & Cloud

Vanta Inc.; Dublin; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Equity

Medical benefits

Parental leave

Job summary

Vanta is seeking a Technical Support Engineer in Ireland to resolve complex customer issues and serve as the final escalation point for the Support team. You’ll collaborate with Support and Engineering to deliver a best-in-class customer experience while meeting SLAs.

Ideal candidates have 4+ years in technical SaaS support, experience with premium customers, and strong cloud, APIs, and database knowledge. Hybrid role with 2 days/week in office; on-call rotation included.

Qualifications

• 4+ years of technical support experience in a SaaS/Tech environment.
• 2+ years in a Tier 3 or Tier 4 technical support role.
• Experience supporting Premium Support customers.
• Located in Ireland and able to support an 8 AM–5 PM Irish Standard Time schedule.

Responsibilities

• Provide technical support to customers via email, screen sharing, and chat within SLAs.
• Develop understanding of Vanta’s product capabilities, integrations, configurations, and messaging.
• Own and resolve complex customer issues, acting as final escalation point.
• Document solutions for future use and create reproducible test cases.

Skills

Technical support

SaaS experience

Tier 3/4 support

Cloud platforms

REST GraphQL APIs

SQL NoSQL

Communication skills

Tools

Datadog

CRM systems

Okta

Job description

Vanta is seeking a Technical Support Engineer in Ireland to resolve complex customer issues and serve as the final escalation point for the Support team. You’ll collaborate with Support and Engineering to deliver a best-in-class customer experience while meeting SLAs.

Ideal candidates have 4+ years in technical SaaS support, experience with premium customers, and strong cloud, APIs, and database knowledge. Hybrid role with 2 days/week in office; on-call rotation included.