Senior SaaS Support Engineer - Data Platform

DataVisor; Ireland; On-site; EUR 65,000 - 85,000; Full time

Benefits offered by this job

Stock Options

Commuter Passes

Paid Time Off

Catered Lunch and Dinner

Team and Company Outings

Job summary

DataVisor is seeking a Senior Technical Support Specialist in Ireland to provide product and system support to clients. This role involves collaborating with engineering teams, using Zendesk for ticket handling, and delivering fast-paced support. Ideal candidates will have strong communication skills and 5-7 years of technical support experience in the Big Data Analytics industry.

Benefits include stock options and catered meals.

Qualifications

• 3+ years of experience using and/or supporting real-time data processing or Decision Engine type products.
• 5-7 years of technical support experience in SaaS companies in Big Data Analytics industry.
• Strong time and project management ability with focus to ensure deadlines are met.

Responsibilities

• Provide product and system support to DataVisor's full portfolio of clients.
• Triage support requests effectively to maintain prioritization.
• Collaborate with engineering teams to troubleshoot product and system issues.
• Use Zendesk and Jira systems to document issue symptoms and solutions.

Skills

Communication skills

Problem-solving skills

Project management

Technical troubleshooting

Multitasking

Data processing knowledge

Coding experience (Python, Java, SQL)

Education

B.A./B.S. degree in a technical, analytical, or engineering discipline

Job description

DataVisor is seeking a Senior Technical Support Specialist in Ireland to provide product and system support to clients. This role involves collaborating with engineering teams, using Zendesk for ticket handling, and delivering fast-paced support. Ideal candidates will have strong communication skills and 5-7 years of technical support experience in the Big Data Analytics industry.

Benefits include stock options and catered meals.