Senior Support Engineering Leader – Global Platform Ops

Cubic³; Ireland; On-site; EUR 120,000 - 150,000; Full time

Benefits offered by this job

Onsite probation 5 days a week

WFH after probation up to 8 days per …

Diversity & inclusion emphasis

Job summary

Cubic³ seeks a Senior Support Engineering Manager to lead the global platform support for OEMs. You will manage teams across platform, network operations, and change management, owning incidents and driving improvements to tooling, observability, and automation.

This leadership role focuses on operational maturity and collaboration with Engineering, Product, and Partners, helping shape the organization and ensure reliable service delivery.

Qualifications

• Significant experience leading technical support or service operations teams.
• Experience managing managers or team leads across time zones.
• Domain knowledge of mobile connectivity or IoT connectivity operations.
• Proven ownership of major incident management at scale.
• Experience with third‑party vendors and network partners.
• Comfort using metrics to drive targets and improvements.

Responsibilities

• Lead and develop a team of 15 engineers through team leads across regions.
• Own service performance against SLAs and report health to stakeholders.
• Act as senior escalation owner for major incidents and root-cause analysis.
• Plan capacity, on-call rotations, and coordinate with partners/vendors.
• Collaborate with Engineering and Product to feed operational insights into roadmaps.

Skills

Technical leadership

Cross-timezone leadership

Stakeholder communication

Incident management

Vendor and partner coordination

ITIL processes

Education

ITIL certification

Job description

Cubic³ seeks a Senior Support Engineering Manager to lead the global platform support for OEMs. You will manage teams across platform, network operations, and change management, owning incidents and driving improvements to tooling, observability, and automation.

This leadership role focuses on operational maturity and collaboration with Engineering, Product, and Partners, helping shape the organization and ensure reliable service delivery.