Senior IoT Support & Incident Engineering Manager

Cubic³

Dublin

On-site

EUR 120,000 - 180,000

Full time

2 days ago

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Job summary

Cubic³ is seeking a Senior Support Engineering Manager to lead a multi‑regional team responsible for keeping our global connectivity platform running for OEM customers. The role sits between customer support and engineering, triaging and resolving technical issues, with the team empowered to implement changes in production systems as needed.

You will shape the operating model, improve incident/change/problem/release processes, and drive tooling/observability initiatives while maintaining strong

Qualifications

Widely experienced in technical support, network operations or service operations leadership.
/nSignificant experience leading managers or team leads.
/nAbility to own major incident management at scale.

Responsibilities

Lead and develop a team of 15 support and operations engineers via team leads.
Assist in planning capacity, on-call rotations and regional coverage.
Own service performance against SLAs and report operational health.
Act as senior escalation owner for major incidents and root cause analysis.
Collaborate with engineering, vendors and MNO partners on escalations and timelines.
Drive process maturity for incident, change, problem and release management.
Identify tooling and automation improvements to reduce manual work.

Skills

Team leadership

Cross‑functional collaboration

Mobile connectivity knowledge

Incident management

Vendor management

Data‑driven decision making

Executive communication

ITIL practices

Education

ITIL certification

Job description

You will shape the operating model, improve incident/change/problem/release processes, and drive tooling/observability initiatives while maintaining strong

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