Senior Platform Engineer

Autodesk; Ireland; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Collaborative work environment

Job summary

Autodesk is looking for a Senior Platform Support Engineer to join the Developer Enablement team in Dublin, Ireland. In this role, you will provide advanced technical support to internal developers using various platforms and tooling. With over 8 years of experience required, your responsibilities will include triaging complex issues, mentoring junior engineers, and enhancing internal automation. Autodesk offers a competitive salary, comprehensive benefits, and a collaborative work environment.

Qualifications

• 8+ years of experience in platform engineering, SRE, DevOps, or advanced technical support roles.
• Strong written and verbal communication skills.
• Experience designing, integrating, or operating AI/LLM-based workflows.

Responsibilities

• Provide advanced technical support for internal developers.
• Triage and resolve complex issues across CI/CD pipelines.
• Act as senior escalation point for cross-platform problems.

Skills

Platform engineering

Technical support

Communication skills

DevOps

CI/CD systems

Kubernetes

AWS cloud infrastructure

Observability tools

Scripting or programming languages

Education

8+ years of experience in platform engineering or related field

Tools

Jenkins

Spinnaker

Artifactory

GitHub

Splunk

Job description

Overview

Position Overview

Senior Platform Support Engineer for the Platform Services and Emerging Technology's Developer Enablement DevRel group. The mission of Developer Enablement is to help internal developers build, test, deploy, and operate high-quality applications efficiently by providing reliable platforms, clear guidance, and hands-on technical support. The DevRel Support team works closely with internal engineering teams to unblock development, improve developer experience, and ensure effective adoption of Autodesk’s shared platforms and tooling, including CloudOS, CI/CD systems, deployment platforms, and observability solutions. We promote knowledge sharing, collaboration, and self-service enablement so developers can take ownership of their work and deliver with confidence. This role is based in Dublin, Ireland.

Responsibilities

• Provide advanced, hands-on technical support for internal developers using shared platforms, CI/CD systems, and developer tooling
• Triage and resolve complex, non-trivial issues across CI/CD pipelines (Jenkins, CloudBees, GitHub Actions), deployment platforms (CloudOS, Spinnaker, Kubernetes), GitHub Enterprise, Artifactory, API platforms (Apigee / APIM), observability tools (Splunk), and AWS services
• Act as a senior escalation point for ambiguous or cross-platform problems that require deep systems understanding and structured troubleshooting
• Perform root cause analysis for recurring platform and pipeline issues, and work with partner platform teams to drive durable fixes and improvements
• Partner closely with internal product, platform, and infrastructure teams to unblock delivery and improve the developer experience
• Identify common failure patterns and proactively reduce support load through better tooling, automation, documentation, and self-service workflows
• Build or enhance internal scripts, tools, or automations to improve diagnostics, reduce manual effort, and speed up issue resolution
• Maintain and improve internal documentation, runbooks, and troubleshooting guides, capturing tribal knowledge and best practices
• Support and triage requests from shared Slack support channels, helping prioritize work and guide issues to resolution efficiently
• Mentor junior engineers and contribute to improving team processes, technical standards, and operational maturity
• Stay up to date with new technologies and trends in the industry

Minimum Qualifications

• 8+ years of experience in platform engineering, SRE, DevOps, or advanced technical support roles
• Strong written and verbal communication skills, with the ability to explain complex technical issues clearly to developers, platform teams, and stakeholders
• Demonstrated sense of ownership and responsibility: follows issues through to resolution, drives clarity in ambiguous situations, and ensures outcomes—not just responses
• Experience designing, integrating, or operating AI/LLM-based workflows, including autonomous or agentic systems that interact with tools, APIs, or enterprise data sources
• Ability to evaluate when AI-driven approaches are appropriate and apply them pragmatically to real engineering problems
• Strong hands-on experience with CI/CD systems (Jenkins/CloudBees, Spinnaker/Harness, Artifactory, GitHub, or similar)
• Practical experience supporting Kubernetes-based platforms and cloud deployments
• Solid understanding of AWS cloud infrastructure
• Solid understanding of observability concepts, including logs, metrics, and traces, and experience using observability tools (Splunk, Dynatrace, Catchpoint, BigPanda, etc…) to diagnose platform and pipeline issues
• Proficiency in at least one scripting or programming language (Python, Shell, Bash, Groovy, etc.)

Preferred Qualifications

• Experience supporting internal developer platforms at scale
• Familiarity with Spinnaker, Apigee, Artifactory, or similar enterprise platforms
• Experience designing and productionizing AI/LLM-powered applications, intelligent automations, or agentic workflows in enterprise environments
• Experience building AI-enabled developer productivity solutions, platform capabilities, or internal engineering tools used at team or organizational scale
• Prior experience in a DevRel, platform enablement, or internal support engineering role
• Exposure to automation using APIs, bots, or AI-assisted tooling
• Experience working with globally distributed teams

What Success Looks Like

• Developers trust you as a go-to expert for platform and CI/CD issues
• Repeated issues decrease because root causes are addressed, not just symptoms
• Support channels are calmer, clearer, and better documented
• Platform teams view you as a strong partner, not just a ticket source
• The team becomes more efficient due to better tooling, automation, and shared knowledge

Why This Role Matters

This role directly impacts developer productivity and platform reliability across Autodesk. By reducing friction, improving tooling, and solving hard problems at the system level, you enable hundreds of engineers to move faster and with more confidence. If you are a motivated self-starter who is passionate about enabling developers to build great software, we encourage you to apply for this exciting opportunity. We offer a competitive salary, comprehensive benefits, and a great work environment.