Senior Service Specialist

Bank of America; Dublin; On-site; EUR 55,000 - 75,000; Full time

Job summary

Bank of America in Dublin is seeking a Treasury Servicing Advisor at Officer level to provide end-to-end support for treasury activities and client servicing. You will act as the primary contact for clients, delivering proactive advisory, and working with internal teams to ensure seamless delivery and strong relationships.

You will build expertise in cash management and treasury products, participate in client visits, and help drive efficiencies while contributing to the growth of our EMEA

Qualifications

• Experience in client service or client-facing roles in a financial services environment.
• Experience within financial services or investment banking is highly valued.
• Understanding of cash management and treasury products and clearings is important.
• Willingness to travel to client visits as required.

Responsibilities

• Provide end-to-end client support across treasury activities as the primary point of contact.
• Deliver proactive advisory and build strong client relationships.
• Coordinate with internal teams to ensure timely, accurate resolutions.
• Identify operational efficiencies and promote self-service opportunities.
• Conduct face-to-face service reviews and communicate advisory insights.
• Tailor service delivery to client needs and manage risk escalations.
• Leverage product expertise to deepen relationships and mitigate servicing risks.
• Collaborate with Sales, Product, Operations, Technical Support, and Fulfilment.
• Support a cohesive, high-performing team aligned to shared goals.

Skills

Experience in client service

Financial services experience

Cash management knowledge

Treasury products understanding

Strong communication skills

Ability to travel for client visits

Job description

Job Description: Job Title: Treasury Servicing Advisor Corporate Title: Officer Location: Dublin

Company Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Overview

Our Central Park office in Leopardstown, boasts modern facilities based in Dublin’s premium business park. With an onsite gym and staff restaurant, all your daily needs are conveniently catered for. Travel options include the LUAS network and the Central Park shuttle service between Dublin City Centre and Central Park. We also provide tax saver tickets as part of our award-winning benefits package, which means getting to work has never been so easy.

The Team

We are seeking a Treasury Service Advisor to join an established team in Bromley. Working with our varied multi-national Large Corporate client base here in EMEA, you’ll help to support clients with their everyday Banking, cash management and treasury services, building solid relationships and establishing yourself as a trusted advisor.

Role Description

Provide end-to-end client support across treasury activities, acting as the primary point of contact to deliver a seamless, high-quality service. The role focuses on building strong client relationships, offering proactive advisory, and collaborating across internal teams to enhance client experience, drive operational efficiencies, and ensure consistent service delivery. This role offers a high level of visibility as you’ll work in conjunction with a number of other internal teams to provide seamless delivery to and build relationships with a variety of client stakeholders. Whether you’re already working within operational cash management, or servicing clients in a financial services environment and you have the passion to develop a career in wholesale banking then we’d love to hear from you. This role presents an exciting opportunity to grow your career with exposure to a variety of financial products, internal exposure to business and support stakeholders and expected year-on-year growth and expansion of the team, we can offer excellent development, and the roles represents the ideal.

Responsibilities

• Support clients with all aspects of treasury movements, managing expectations through regular updates.
• Act as front-line support, coordinating internal partners to deliver accurate and timely resolutions.
• Build good client relationships through regular communication and understanding client priorities.
• Provide client advisory by identifying operational efficiencies, reducing repairs, and promoting self-service opportunities.
• Deliver face-to-face service reviews, positioning advisory insights and demand reduction initiatives.
• Tailor service approach to client needs to influence positive client satisfaction outcomes.
• Professionally resolve conflicts and escalating risks that may impact the client experience.
• Leverage industry and product expertise to deepen relationships and mitigate servicing risks.
• Collaborate with Sales, Product, Operations, Technical Support, and Fulfilment to ensure seamless delivery.
• Help build and support a cohesive, high-performing team aligned to shared goals and consistent client service.

What we are looking for

• Experience in client service or client facing roles
• Experience gained within financial services or investment banking
• An understanding of cash management and/or treasury products and clearings
• Appetite to evolve and add to a continued excellence environment
• The ability to travel to client visits
• Strong verbal and written communication skills
• Influencing skills in order foster an optimum and timely resolution for the client

Skills that will help

• Fluency in a major European language in addition to English (written, reading and speaking).

Benefits of working at Bank of America

• Ireland Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
• Access to an Employee Assistance Program for confidential support and help for everyday matters
• Access to free counselling through the Employee Assistance Program and virtual GP services through our private health care plan
• Ability to donate to charities of your choice and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of Ireland’s most iconic cultural institutions and exhibitions.
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

Bank of America

Good conduct and sound judgment is crucial to our long-term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

Partnering Locally

Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact

Learn about the six areas that guide Bank of America's efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion

Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values

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