Global Financial Crimes Specialist - Technology Support

Bank of America; Ireland; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Private healthcare

Pension plan

Flexible benefits

Employee assistance

Job summary

Bank of America in Dublin seeks a Global Financial Crimes Specialist - Technology Support to strengthen investigations workflows, data processes, and system enhancements in line with regulatory expectations.

You will collaborate with GFC leadership and cross-functional partners to deliver changes, support investigative tools, and ensure controls remain optimised for compliance and risk management.

Qualifications

• Experience in financial crimes investigations operations or AML roles.
• Understanding of financial crime typologies and monitoring concepts.
• Familiarity with investigations/case management platforms.
• Strong analytical and reporting abilities.
• Project coordination/support for testing and deployments.

Responsibilities

• Provide SME support across investigations and case management platforms used by GFC teams.
• Refine transaction monitoring models and case workflows; document requirements and testing.
• Contribute to operational reporting, metrics, and data validation for governance.
• Identify process gaps and coordinate enhancements with technology partners.
• Act as SPOC for designated workstreams, ensuring clear communication and delivery.

Skills

Financial crimes experience

Investigations operations

AML knowledge

Case management platforms

Data analysis

Project coordination

Stakeholder collaboration

Communication skills

Regulatory compliance

Job description

Global Financial Crimes Specialist - Technology Support

Dublin, Ireland

Job Title: Global Financial Crimes Specialist - Technology Support

Corporate Title: Assistant Vice President

Location: Dublin

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organisation.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Location Overview:

Overlooking the spectacular Iveagh Gardens with access to all amenities in the beating heart of central Dublin is our Park Place office. Travel options include the LUAS, Dublin Bus networks as well as the Dublin Bikes station, positioned just outside our front doors. As part of our commitment to supporting staff travel to and from work in the most sustainable way possible, we also provide tax saver tickets as part of our award-winning benefits package which means getting to work has never been easier.

Role Description:

This role supports the Global Financial Crimes (GFC) organisation by providing subject-matter coverage for investigations, case management systems, transaction monitoring processes, and operational reporting. The position contributes to strengthening compliance and operational risk management by ensuring investigations workflows, data processes, and system enhancements align with enterprise policies and regulatory expectations.

Working closely with GFC leadership and cross-functional partners, the role acts as the Single Point of Contact (SPOC) supporting delivery of system changes, process improvements, and enhancements to investigative tools. The role ensures that procedures, reporting, and controls remain optimised to support GFC's operational and regulatory obligations

Responsibilities:

• Provide functional support and subject-matter insight across investigations and case management platforms used by GFC teams.
• Support refinement of transaction monitoring models, case management processes including workflows, documentation standards, and escalations.
• Contribute to operational reporting, metrics production, and data validation to ensure accuracy and governance alignment.
• Assist with identifying process gaps, documenting requirements, supporting testing, and coordinating enhancements with technology partners.
• Act as a SPOC for designated workstreams, ensuring clear communication, issue tracking, and delivery of assigned initiatives.
• Partner with stakeholders across Operations, Risk, Compliance, and Technology to support policy, control, and procedural updates.
• Ensure all activities adhere to GFC expectations, Enterprise Policies, and Risk Management Standards.

Required Skills:

• Experience in financial crimes, investigations operations, or AML-related roles.
• Understanding of financial crime typologies, investigative processes, and transaction monitoring concepts.
• Familiarity with investigations or surveillance platforms (e.g., case management or alert handling systems).
• Strong analytical skills with ability to produce accurate reporting and identify data/process issues.
• Project management or coordination experience, including requirements gathering and testing.
• Strong organisational skills, attention to detail, and ability to manage multiple priorities independently.
• Excellent communication and interpersonal skills for partnering with internal stakeholders.
• Knowledge of compliance and operational risk management best practices.

Benefits of working at Bank of America (Ireland):

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reason
• 20 days of back-up childcare and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
• Access to an Employee Assistance Program for confidential support and help for everyday matters
• Access to free counselling through the Employee Assistance Program and virtual GP services through our private health care plan
• Ability to donate to charities of your choice and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of Ireland's most iconic cultural institutions and exhibitions.
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

Bank of America:

Good conduct and sound judgment is crucial to our long-term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, membership of the Traveller community, age, sexual orientation, pregnancy or maternity, civil status, socio-economic background, family status or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

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