Senior Service Designer: End-to-End Growth & AI

Cpl Group; Dublin; Hybrid; EUR 111,000 - 166,000; Full time

Job summary

Cpl Technology in Dublin is seeking a Senior Service Designer to join a growing centralized product design function. You’ll own end-to-end service design across products, platforms and touchpoints, driving integration where experiences cross boundaries and using a growth lens to improve acquisition, adoption and revenue.

You’ll work across initiatives with senior stakeholders, run workshops and design sprints, and bring AI into your research synthesis and journey mapping while maintaining human

Qualifications

• 8+ years in service design with a portfolio showing strategic influence.
• Ability to operate at senior stakeholder level, influencing decisions.

Responsibilities

• Lead end-to-end service design across products, platforms and touchpoints.
• Shape briefs and reframing problems at senior stakeholder level.
• Apply growth design to drive acquisition, adoption and revenue.
• Incorporate AI to accelerate research synthesis, pattern recognition, and journey mapping.
• Run workshops and co-design sessions to drive alignment and action.
• Build a strong evidence base and case studies across engagements.
• Elevate the broader team's capability in connected thinking across product and digital design.

Skills

End-to-end service design

Senior stakeholder engagement

Growth design mindset

AI in design

Workshop facilitation

Systems thinking

Cross-functional collaboration

Problem framing

Tools

Figma

Miro

Job description

Cpl Technology in Dublin is seeking a Senior Service Designer to join a growing centralized product design function. You’ll own end-to-end service design across products, platforms and touchpoints, driving integration where experiences cross boundaries and using a growth lens to improve acquisition, adoption and revenue.

You’ll work across initiatives with senior stakeholders, run workshops and design sprints, and bring AI into your research synthesis and journey mapping while maintaining human