Senior Service Delivery Leader – Public Sector

Version 1; Dublin; Hybrid; EUR 75,000 - 90,000; Full time

Benefits offered by this job

Quarterly profit share

Career progression programs

Flexible/remote working

Pension with 5% matched

Private healthcare

Life assurance

Employee discount scheme

Gym discounts

24 days holiday + holidays

AWS/Microsoft/Oracle/Red Hat training

Job summary

Version 1 is seeking a Senior Service Delivery Manager to lead strategic client relationships and ensure the delivery of high-quality services across a portfolio of accounts. You will partner with senior stakeholders, the service delivery team, and leadership to drive service excellence, customer satisfaction and growth.

You will govern financial oversight, risk, and continual service improvement, while identifying opportunities to expand partnerships and improve governance and compliance with

Qualifications

• Experience: 10+ years in Service Delivery Management across complex environments.
• Language: Fluent English, both written and spoken.
• Stakeholder management: influence senior business and technical stakeholders.
• Communication: excellent verbal, written, presentation and negotiation skills.
• Customer relationship management: governance and executive engagement.
• Analytical skills: data-driven decision making.
• Revenue growth: proven ability to grow revenue in existing accounts.
• Financial acumen: forecasting, budgeting, invoicing, profitability.
• Process and governance: operate in a process-driven service environment.
• Leadership: lead cross-functional teams and mentor others.
• Initiative and teamwork: proactive, collaborative and customer-centric.
• ITIL expertise: ITIL v4 with service design/transition/ops/improvement.

Responsibilities

• Strategic client management: build relationships with key stakeholders and act as governance point.
• Service reporting and governance: create and present reports with insights and trends.
• Executive service reviews: lead governance reviews aligned with contracts.
• Customer success & escalation: manage escalations and service issues proactively.
• Financial management: oversee invoicing, profitability and commercial performance.
• Forecasting & commercial oversight: monthly revenue and cost forecasting.
• Compliance & best practice: ensure ISO20000 and ITIL adherence.
• Continual service improvement: drive improvements from feedback and metrics.
• Risk & business continuity: assess and mitigate operational risks.
• Customer satisfaction: own satisfaction metrics and improvement plans.
• Business development & growth: identify opportunities within accounts.
• Leadership & mentoring: guide service delivery teams and peers.

Skills

Strategic client mgmt

Stakeholder management

Communication skills

Analytical skills

Leadership

Cross-functional

Tools

ITIL

Job description

Version 1 is seeking a Senior Service Delivery Manager to lead strategic client relationships and ensure the delivery of high-quality services across a portfolio of accounts. You will partner with senior stakeholders, the service delivery team, and leadership to drive service excellence, customer satisfaction and growth.

You will govern financial oversight, risk, and continual service improvement, while identifying opportunities to expand partnerships and improve governance and compliance with