Assistant Outlet Manager

Harri; Dublin; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Free meals on duty

Discounted employee friends & family率

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Life assurance scheme

Employee assistance programme

Arora star employee recognition

Long service recognition award

Job summary

The Assistant Restaurant and Outlet Manager will lead on-site operations during service, ensuring guests receive attentive, high‑standard service and the outlet runs smoothly. You will support pre-opening activities, train staff, manage reservations, and uphold luxury hospitality standards.

You will deputize for the Restaurant & Outlet Manager, drive revenue through upselling, monitor stock and costs, and collaborate with Culinary, Reservations and Events teams to deliver memorable experiences

Qualifications

• Previous supervisory experience in a restaurant, bar or hotel F&B outlet, ideally within a luxury environment.
• Strong service, food and beverage knowledge and confidence supervising busy service periods.
• Good commercial awareness including upselling, payroll productivity, stock, wastage and cost control.

Responsibilities

• Support the Restaurant & Outlet Manager in delivering exceptional food and beverage experiences across all service periods.
• Play a key role in the successful pre-opening of the outlet, including team training, operational setup, service standards and readiness testing.
• Ensure smooth day-to-day restaurant operations, including reservations, table management, service delivery, billing and closing procedures.
• Maintain a visible presence on the floor, creating memorable and personalised guest experiences while upholding luxury hospitality standards.
• Handle guest requests, feedback and complaints professionally, ensuring prompt resolution and effective service recovery.
• Deputise for the Restaurant & Outlet Manager when required, supporting operational leadership and decision‑making.
• Lead shift briefings and provide ongoing coaching to ensure colleagues are confident in menu knowledge, beverages, allergens and service standards.
• Support recruitment, onboarding, training and development of team members to build a high‑performing outlet team.
• Monitor staffing levels, service standards and team performance to ensure efficient and effective operations.
• Drive revenue through upselling, cross‑selling and promotion of food, beverage and hotel experiences.
• Ensure compliance with POS procedures, billing accuracy, cash handling and financial controls.
• Support stock management, ordering, inventory control and waste reduction initiatives.
• Monitor guest feedback, sales performance and service standards, identifying opportunities for continuous improvement.
• Maintain the highest standards of food safety, allergen awareness, hygiene and cleanliness.
• Work closely with Culinary, Stewarding, Events, Reservations and other departments to deliver seamless guest experiences.

Skills

Supervisory experience

Guest-focused communication

Problem-solving

Upselling

Staff development

POS systems (Simphony/MICROS)

Tools

Simphony

MICROS

MS Office

Job description

We are seeking an experienced Assistant restaurant and outlet Manager to play a pivotal role in the pre-opening and launch of Sofitel Dublin Airport Hotel—a luxury flagship property managed by the award-winning Arora Group in partnership with Accor’s Sofitel brand.

Directly connected to Terminal 2, this landmark hotel will redefine the guest experience at one of Europe’s busiest international gateways and will feature:

• 412 elegant guestrooms
• Extensive meetings and events facilities
• A spectacular rooftop bar with panoramic views across Dublin and the airport

A bit about what you will do...

The Assistant Restaurant and Outlet Manager provides hands‑on leadership during service, ensuring the venue is properly prepared, colleagues are briefed and guests receive attentive and efficient service. The role supports team development, sales, stock and financial controls and assumes responsibility for the outlet when the Manager is unavailable.

• Support the Restaurant & Outlet Manager in delivering exceptional food and beverage experiences across all service periods.
• Play a key role in the successful pre-opening of the outlet, including team training, operational setup, service standards and readiness testing.
• Ensure smooth day‑to‑day restaurant operations, including reservations, table management, service delivery, billing and closing procedures.
• Maintain a visible presence on the floor, creating memorable and personalised guest experiences while upholding luxury hospitality standards.
• Handle guest requests, feedback and complaints professionally, ensuring prompt resolution and effective service recovery.
• Deputise for the Restaurant & Outlet Manager when required, supporting operational leadership and decision‑making.
• Lead shift briefings and provide ongoing coaching to ensure colleagues are confident in menu knowledge, beverages, allergens and service standards.
• Support the recruitment, onboarding, training and development of team members to build a high‑performing outlet team.
• Monitor staffing levels, service standards and team performance to ensure efficient and effective operations.
• Drive revenue through upselling, cross‑selling and promotion of food, beverage and hotel experiences.
• Ensure compliance with POS procedures, billing accuracy, cash handling and financial controls.
• Support stock management, ordering, inventory control and waste reduction initiatives.
• Monitor guest feedback, sales performance and service standards, identifying opportunities for continuous improvement.
• Maintain the highest standards of food safety, allergen awareness, hygiene and cleanliness.
• Work closely with Culinary, Stewarding, Events, Reservations and other departments to deliver seamless guest experiences.

More about you...

• Previous supervisory experience in a restaurant, bar or hotel Food and Beverage outlet, ideally within an upscale or luxury environment.
• Strong service, food and beverage knowledge and confidence supervising busy breakfast, lunch, dinner or other outlet service periods.
• Guest‑focused communication, complaint‑handling, coaching and problem‑solving skills with a hands‑on leadership approach.
• Good commercial awareness, including upselling, payroll productivity, stock, wastage and cost control.
• Working knowledge of food safety, HACCP principles, allergen controls, hygiene and responsible service requirements.
• Competence using a POS system such as Simphony or MICROS and standard Microsoft Office applications.
• Highly organised and detail focused, with the ability to remain calm and make sound decisions under pressure. Arora Group Hotels
• Flexibility to work mornings, evenings, weekends and public holidays in line with outlet operating requirements.

What’sin it for you…

Competitive salary

Butthere’smore...

• Free meals on duty.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Life assurance scheme.
• Employeeassistanceprogramme.
• Arora star employee recognition.
• Long service recognition award.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

Compensation: Competitive salary