Senior Production Operations Engineer

AdsWizz; Dublin; On-site; EUR 65,000 - 90,000; Full time

Job summary

SiriusXM, launching a Dublin technology hub, seeks a Production Services Operations Technician to support billing, identity, and data systems for 24/7 operations. You will analyze incidents, automate workflows, and collaborate across engineering and operations to ensure high availability.

You will use tools like Datadog, Jira, Confluence, and Slack to monitor, investigate, and resolve issues while driving automation and efficiency across platforms and services.

Qualifications

• Bachelor’s degree in computer science, Business Management or similar field, or equivalent experience
• 3+ years’ experience in implementing and providing advanced operational support for commerce, identity, and/or data systems
• 3-5 years’ experience in 24/7 support environment
• Hands-on experience with incident management processes and trouble ticket systems
• Experience with cloud platforms and services (AWS preferred)
• Strong problem-solving and analytical skills with the ability to measure and resolve issues
• Proficiency in shell scripting and API integration for automation
• Familiarity with Atlassian tools (Jira, Confluence) for documentation and tracking
• Experience supporting applications built on Oracle, Java, ESB, and microservices
• Hands-on experience with Opsgenie and ServiceNow

Responsibilities

• Provide production support for critical applications such as Portal Infranet Billing Systems, Salesforce Service Cloud, Stripe, and related platforms
• Troubleshoot incidents related to performance, functionality, and integration
• Use Datadog, Kibana and CloudWatch to identify and address issues
• Build and maintain monitors and dashboards for rapid issue detection
• Develop and maintain internal tooling; integrate 3rd party tools to streamline operations
• Leverage API integrations to improve workflow efficiency
• Analyze complex system issues to identify root causes and support post-mortems
• Collaborate with development, infrastructure and operations teams; document in Jira/Confluence
• Manage incidents using Opsgenie and ServiceNow; participate in on-call rotations

Skills

Production support

Monitoring & alerting

Automation & tooling

Incident management

Technical communication

Education

Bachelor’s degree or equivalent

Tools

Datadog

Kibana

CloudWatch

Opsgenie

ServiceNow

Jira

Confluence

UIPath

Zapier

Slack

Monday.com

Databricks

Tableau

Oracle

Java

Microservices

Job description

SiriusXM, launching a Dublin technology hub, seeks a Production Services Operations Technician to support billing, identity, and data systems for 24/7 operations. You will analyze incidents, automate workflows, and collaborate across engineering and operations to ensure high availability.

You will use tools like Datadog, Jira, Confluence, and Slack to monitor, investigate, and resolve issues while driving automation and efficiency across platforms and services.