Senior Platform SRE for Cloud Reliability & Automation

Guidewire Software; Dublin; On-site; EUR 120,000 - 180,000; Full time

Job summary

Guidewire is seeking a Senior Site Reliability Engineer to design, develop, and operate software and platform capabilities for resilient, multi-tenant SaaS systems on AWS and Kubernetes. You will build automation, tooling, and observability to improve deployment, reliability, and engineering experience across Guidewire’s cloud platform and InsuranceSuite products.

You will mentor teammates, collaborate with product teams to define non-functional requirements, and participate in on-call rotation

Qualifications

• Bachelor’s degree in Computer Science or a related field, or equivalent practical experience.
• Strong software development and task automation skills in Bash, Python, Go, or similar languages.
• A track record of building, testing, deploying, and maintaining production software—not only configuring systems.
• Deep experience with Linux systems and production engineering.
• Extensive hands-on experience designing and automating solutions on AWS.
• Strong experience with Kubernetes and containerized production environments, including Docker, Helm, Amazon EKS, CNI, and ingress networking.
• Experience with Infrastructure as Code tools such as Terraform, Terragrunt, or Terraspace.
• Experience with DevOps/GitOps tooling such as Git, Bitbucket, Flux CD, or TeamCity, including promotion and release controls.
• Experience supporting production web applications built with Java, Apache, and/or Tomcat.
• Experience operating complex, microservice-based systems at scale.
• Strong understanding of observability and incident response, with tools such as Datadog, CloudWatch, and PagerDuty.
• Experience with relational databases such as Aurora PostgreSQL and/or Oracle RDS.
• Strong understanding of Single Sign-On, SAML, and OAuth; hands-on experience with Okta is a plus.
• Solid understanding of X.509 certificates, public-key infrastructure, and core encryption concepts.
• Familiarity with event-store and stream-processing technologies such as Kafka or AWS SQS.
• Experience with application development, JSON, web technologies, user interfaces, and distributed system architecture.
• Familiarity with Open Application Model platforms such as KubeVela or Crossplane is a plus.
• Practical experience using AI and data-driven insights to improve engineering productivity, reliability, and decision-making.
• Working knowledge of agile software development practices, including Scrum and Kanban.

Responsibilities

• Design, develop, test, and operate software and platform capabilities for resilient, multi-tenant SaaS systems.
• Apply software engineering and SRE practices to shared infrastructure and customer-centric application environments.
• Build automation and developer tooling that improve deployment, operations, reliability, and the engineering experience.
• Develop and maintain AWS infrastructure and services using Infrastructure as Code and GitOps practices.
• Engineer and improve containerized platforms based on Docker, Helm, Kubernetes, and Amazon EKS, including networking, CNI, and ingress.
• Contribute features, bug fixes, reliability improvements, and architectural enhancements to core infrastructure systems and, where appropriate, the product itself.
• Design and operate reliable SAML/OAuth-based authentication and single sign-on platforms.
• Build observability capabilities across logging, metrics, tracing, alerting, dashboards, and application performance monitoring.
• Help evolve the platform toward self-healing operations through automation, intelligent signals, and well-designed control loops.
• Improve incident management by helping teams identify, mitigate, and learn from reliability risks and production issues.
• Support 24x7x365 follow-the-sun operations of critical production systems through automation, documentation, and effective engineering practices.
• Create clear system documentation, runbooks, and training materials that enable the wider engineering organization.
• Collaborate with product and engineering teams to define non-functional requirements for availability, performance, observability, security, and maintainability.
• Mentor teammates and raise the standard for software quality, operational excellence, and reliability engineering.

Skills

Linux

AWS

Kubernetes

Docker

Go

Python

Bash

Java

Observability

SRE

GitOps

Okta

Education

Bachelor’s degree in Computer Science or related field

Tools

Terraform

Terragrunt

Terraspace

Helm

Kubectl

Datadog

CloudWatch

PagerDuty

Kafka

SQS

Okta

Job description

Guidewire is seeking a Senior Site Reliability Engineer to design, develop, and operate software and platform capabilities for resilient, multi-tenant SaaS systems on AWS and Kubernetes. You will build automation, tooling, and observability to improve deployment, reliability, and engineering experience across Guidewire’s cloud platform and InsuranceSuite products.

You will mentor teammates, collaborate with product teams to define non-functional requirements, and participate in on-call rotation