Senior Operations Leader - Digital Learning Services

Cpl Resources; Dublin; On-site; EUR 65,000 - 90,000; Full time

Job summary

Cpl Resources seeks an experienced Operations Manager to provide leadership for a portfolio of instructor-led learning services in Ireland. The role focuses on delivering high-quality learner and client experiences through strong service delivery and efficient processes.

You will lead planning, procurement, supplier onboarding, and financial monitoring, reporting to senior stakeholders and ensuring value-for-money in a period of organisational change.

Qualifications

• Experience in operations or service delivery management.
• Experience in supplier and contract management.
• Budgeting and forecasting experience.
• Strong stakeholder management at senior levels.

Responsibilities

• Provide leadership to Service Delivery teams and oversee service performance.
• Lead procurement and supplier onboarding for digital learning services.
• Monitor financial performance, costs, pricing, and service utilization.
• Act as senior operational contact with clients and key stakeholders.

Skills

Operations management

Service delivery

Vendor management

Forecasting

Job description

Cpl Resources seeks an experienced Operations Manager to provide leadership for a portfolio of instructor-led learning services in Ireland. The role focuses on delivering high-quality learner and client experiences through strong service delivery and efficient processes.

You will lead planning, procurement, supplier onboarding, and financial monitoring, reporting to senior stakeholders and ensuring value-for-money in a period of organisational change.