Senior Operations Lead: Growth, Client Success & Workforce

Auxilia Group Recruitment; Leinster; On-site; EUR 75,000 - 110,000; Full time

Job summary

Auxilia Group Recruitment is recruiting an Operations Manager for a Dublin-based, permanent role in the recruitment industry. You will report to the Managing Director and lead day-to-day operations across all divisions.

Drive workforce deployment to meet client demand, strengthen key client relationships, and deliver revenue, margin and profitability targets while building a high-performance, accountable team.

Qualifications

• Minimum 7-10 years' senior management experience.
• Experience within staffing, recruitment, outsourcing, workforce management, construction services, industrial services or a related sector.
• Proven ability to manage large operational teams.
• Strong commercial and financial acumen.
• Experience managing client relationships at senior level.
• Demonstrated success in driving business growth and operational improvements.
• Strong knowledge of employment, contractor and workforce management practices.

Responsibilities

• Lead the day-to-day operations of the business across all divisions.
• Ensure effective workforce deployment to meet client requirements.
• Build and maintain strong relationships with key customers.
• Act as a senior escalation point for operational and service issues.
• Conduct regular client review meetings and identify opportunities to grow accounts.
• Oversee the management of all contractors and temporary workforce assignments.
• Deliver revenue, margin and profitability targets.
• Monitor operational KPIs and management reporting.
• Identify opportunities to improve efficiency, productivity and profitability.
• Lead, motivate and develop internal teams.
• Create a high-performance culture focused on accountability, customer service and continuous improvement.

Skills

Senior management

Operations management

Workforce management

Client relationships

Commercial awareness

Leadership

Job description

Auxilia Group Recruitment is recruiting an Operations Manager for a Dublin-based, permanent role in the recruitment industry. You will report to the Managing Director and lead day-to-day operations across all divisions.

Drive workforce deployment to meet client demand, strengthen key client relationships, and deliver revenue, margin and profitability targets while building a high-performance, accountable team.