Senior Media TAM - Cloud Video Solutions

Amazon Inc.; Dublin; On-site; EUR 120,000 - 160,000; Full time

Job summary

Amazon Web Services EMEA SARL (Irish Branch) seeks a Sr. Media Specialist Technical Account Manager to drive video workflow solutions across AWS Elemental products and CloudFront.

You’ll partner with Media Specialist SA/SA teams to translate customer needs into production-ready architectures and ensure long-term operational health. In this senior customer-facing role, you’ll own onboarding, define requirements, mentor others, and collaborate with product and engineering teams to deliver scalable

Qualifications

• Experience as a technical lead in customer-facing roles; strong communication.
• Experience with AWS services or other cloud offerings.
• 2+ years on public cloud as developer/architect/PM/implementer.
• 4+ years in technical PM / TAM / professional services with customers.
• 2+ years in a technical role in a software engineering business.
• 3+ years in Media & Entertainment market segment.

Responsibilities

• Complete onboarding and off-boarding of assigned key customers.
• Own customer health dashboards for media workflows with AWS TAMs.
• Define detailed customer project requirements and scope feature tickets with SA teams.
• Interface with customer project managers to understand requirements and deliver releases.
• Collaborate with Product Managers to prioritize customer requirements.
• Work with Engineering managers to ensure feature delivery for customers.
• Advocate and own availability of customer test environments.
• Verify implemented features and test multi-product workflows.
• Communicate with customers and internally across orgs.
• Mentor junior Media Specialist TAMs and Engineers.
• Define and implement team level metrics and processes.

Skills

Technical leadership

Public speaking / communication

AWS services knowledge

Cloud computing experience

Media & Entertainment domain knowledge

Customer-facing relationship mgmt

Tools

MPEG2 / MPEG-TS knowledge

Video processing technologies

CloudFront experience

Job description

Amazon Web Services EMEA SARL (Irish Branch) seeks a Sr. Media Specialist Technical Account Manager to drive video workflow solutions across AWS Elemental products and CloudFront.

You’ll partner with Media Specialist SA/SA teams to translate customer needs into production-ready architectures and ensure long-term operational health. In this senior customer-facing role, you’ll own onboarding, define requirements, mentor others, and collaborate with product and engineering teams to deliver scalable