Senior Media Solutions TAM for Cloud Video Workflows

Amazon; Dublin; On-site; EUR 120,000 - 170,000; Full time

Job summary

Amazon’s Media Specialist TAM team in Dublin seeks a Senior Media Specialist TAM to own long-term customer success for key media projects across AWS Elemental and CloudFront. You will translate customer needs into detailed requirements, coordinate with TAMs, SA teams, and product managers, and guide production-ready solutions.

Leverage your cloud and media domain experience to ensure deployments meet customer expectations, drive testing environments, and mentor junior TAMs and engineers in a

Qualifications

• Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills.
• Experience with AWS services or other cloud offerings.
• 2+ years experience using the public cloud as a developer, architect, technical program manager or implementer.
• 4+ years technical project management, technical account management, or professional services consulting experience that includes customer-facing responsibilities.
• 2+ years experience in a technical role within a software engineering-focused business.
• 3+ years experience in the Media & Entertainment market segment.

Responsibilities

• Complete the onboarding and off-boarding requirements of assigned key customers.
• Own customer health dashboards for media workflows, working closely with the AWS TAMs and Technical Project Manager where assigned.
• Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets.
• Interface with customer project managers and technical owners to understand requirements and deliver product releases.
• Collaborate with Product Managers to prioritize customer requirements, advocating for the customer.
• Work with Engineering managers to ensure delivery of product features to meet customer requirements.
• Advocate, specify, and own the availability of customer test environments either at AWS or customer locations.
• Verify implemented product features and test multi-product customer project workflows.
• Communicate with customers and internally across, up, and down customer organizations.
• Mentor junior Media Specialist TAMs and Engineers.
• Define and implement team level metrics and processes.

Skills

Enterprise customer-facing

Strong communication

Cloud services

Public cloud experience

Project management

Media & Entertainment domain

Tools

EC2

ECS/EKS

Lambda

Job description

Amazon’s Media Specialist TAM team in Dublin seeks a Senior Media Specialist TAM to own long-term customer success for key media projects across AWS Elemental and CloudFront. You will translate customer needs into detailed requirements, coordinate with TAMs, SA teams, and product managers, and guide production-ready solutions.

Leverage your cloud and media domain experience to ensure deployments meet customer expectations, drive testing environments, and mentor junior TAMs and engineers in a