AWS ES SI - Sr. Media Specialist Technical Account Manager, Strategic Industries

Amazon; Dublin; On-site; EUR 120,000 - 170,000; Full time

Job summary

Amazon’s Media Specialist TAM team in Dublin seeks a Senior Media Specialist TAM to own long-term customer success for key media projects across AWS Elemental and CloudFront. You will translate customer needs into detailed requirements, coordinate with TAMs, SA teams, and product managers, and guide production-ready solutions.

Leverage your cloud and media domain experience to ensure deployments meet customer expectations, drive testing environments, and mentor junior TAMs and engineers in a

Qualifications

• Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills.
• Experience with AWS services or other cloud offerings.
• 2+ years experience using the public cloud as a developer, architect, technical program manager or implementer.
• 4+ years technical project management, technical account management, or professional services consulting experience that includes customer-facing responsibilities.
• 2+ years experience in a technical role within a software engineering-focused business.
• 3+ years experience in the Media & Entertainment market segment.

Responsibilities

• Complete the onboarding and off-boarding requirements of assigned key customers.
• Own customer health dashboards for media workflows, working closely with the AWS TAMs and Technical Project Manager where assigned.
• Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets.
• Interface with customer project managers and technical owners to understand requirements and deliver product releases.
• Collaborate with Product Managers to prioritize customer requirements, advocating for the customer.
• Work with Engineering managers to ensure delivery of product features to meet customer requirements.
• Advocate, specify, and own the availability of customer test environments either at AWS or customer locations.
• Verify implemented product features and test multi-product customer project workflows.
• Communicate with customers and internally across, up, and down customer organizations.
• Mentor junior Media Specialist TAMs and Engineers.
• Define and implement team level metrics and processes.

Skills

Enterprise customer-facing

Strong communication

Cloud services

Public cloud experience

Project management

Media & Entertainment domain

Tools

EC2

ECS/EKS

Lambda

Job description

Description

Media Specialist TAMs work across all AWS Elemental media products and CloudFront to apply their product knowledge to key customer projects during the specification, development, deployment and acceptance phases to deploy video workflows.

Media Specialist TAMs work hand-in-hand with Media Specialist Solutions Architecture (SA) teams in AWS Sales, with Media Specialist SAs working to understand customer needs and design relevant media solutions, Media Specialist TAMs also work closely with customers to move those solutions from conceptual design to long-term production operations. When customized solutions are needed, the Media Specialist TAM may also work closely with AWS Professional Services by representing the operational needs of the customer and aligning with the capabilities of AWS Support. While a Media Specialist TAM is not expected to develop software, a software development background is valuable in helping understand complex customer needs and drive software solutions.

Media Specialist TAMs take overall ownership of the long-term operational health of their deployed solutions and, by extension, significantly contribute to the overall success of their assigned customers. Media Specialist TAMs will also work closely with AWS Support TAMs, who will have overall TAM responsibility for AWS Enterprise Support customers. Most importantly, Media Specialist TAMs recognize that long-term customer success depends on on-going support and deep domain-focused guidance throughout the lifespan of the customer.

Key job responsibilities

As a Senior Media Specialist TAM, you will:

• Complete the onboarding and off-boarding requirements of assigned key customers.
• Own customer health dashboards for media workflows, working closely with the AWS TAMs and Technical Project Manager where assigned.
• Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets.
• Interface with customer project managers and technical owners to understand requirements and deliver product releases.
• Collaborate with Product Managers to prioritize customer requirements, advocating for the customer.
• Work with Engineering managers to ensure delivery of product features to meet customer requirements.
• Advocate, specify, and own the availability of customer test environments either at AWS or customer locations.
• Verify implemented product features and test multi-product customer project workflows.
• Communicate with customers and internally across, up, and down customer organizations.
• Mentor junior Media Specialist TAMs and Engineers.
• Define and implement team level metrics and processes.

A day in the life

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Note: This role requires the ability to work out of an AWS office in Dublin.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Basic Qualifications

• Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
• Experience with AWS services or other cloud offerings
• 2+ years experience using the public cloud as a developer, architect, technical program manager or implementer
• 4+ years technical project management, technical account management, or professional services consulting experience that includes customer-facing responsibilities
• 2+ years experience (and demonstrated credibility) working in a technical role within a software engineering-focused business
• 3+ years experience in the Media & Entertainment market segment

Preferred Qualifications

• Experience in internal enterprise or external customer-facing environment as a technical lead
• 4+ years' software engineering or technical operations experience
• Deep knowledge of video processing technologies (MPEG2, AVC/H.264, HEVC/H.265, AV1, MPEG-TS, CMAF)
• Experience with adaptive bitrate streaming protocols and delivery at scale (HLS, DASH, SSAI, low-latency streaming)
• Familiarity with AI/ML applications in media workflows (e.g., content moderation, automated QC, personalization, generative AI for content production or metadata enrichment)
• Experience with advertising technology in media environments (ad insertion, programmatic advertising, VAST/VPAID, server-side and client-side ad decisioning)
• Experience with cloud compute services (EC2, ECS/EKS, Lambda, GPU-accelerated instances) and infrastructure-as-code in production environments

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.