Senior Lettings Manager

Jobtailor

Dublin

On-site

EUR 90,000 - 130,000

Full time

14 days+

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Job summary

Jobtailor is seeking a senior professional to lead the Letting & Property Management team overseeing cost rental schemes in Dublin, ensuring high standards of operation and compliance. You will manage performance, rent collection, and stakeholder relationships while guiding launches and ongoing tenancy management.

The role requires 5+ years in residential portfolio management, leadership experience, and strong knowledge of relevant housing and tenancy regulations.

Qualifications

Minimum 5 years residential portfolio management experience in a similar role.
Managed new residential schemes from launch through lease-up to stabilisation.
Three years of people management experience.
3rd level qualification in real estate or business-related area.
Ideally holds PSRA licence C&D.
Excellent relationship management skills.
Strong commercial, analytical and critical thinking.
Strategic knowledge of the residential real estate sector.
Own car and valid driving license.

Responsibilities

Manage Letting Property Management team responsible for Cost Rental schemes to high standards.
Monitor external letting/property management agents per contracted terms.
Track KPI performance and take corrective action to meet targets.
Oversee launch of new cost rental schemes and re-lets under Affordable Housing Act.
Oversee rent collection, property management and risk mitigation.
Audit rental payments and arrears per RTB regulations.
Oversee rent reviews and compliance with RTB and legal cases.
Oversee handover of new residential schemes from delivery to operations.
Oversee all property inspections (periodic and tenancy-related).
Lead preventative maintenance planning and related contracts/safety records.
Manage operating costs and value delivery by third-party agents.
Develop tenant relationship standards and timely response to queries.
Monitor tenant satisfaction and report on KPIs.
Prepare weekly/monthly operational and KPI reports.
Draft operating budgets and revenue forecasts.
Collaborate on portfolio management system implementation.
Monitor risks and manage insurance/risk register.
Ensure compliance with legislation (Affordable Housing Act, RTB, etc.).
Oversee asset management paperwork and interactions with service providers.
Coordinate with LDA Asset Management Team on portfolio oversight.

Skills

Residential Portfolio Management

Team Leadership

KPI Monitoring

Compliance with Legislation

Relationship Management

Budget Drafting

Risk Management

Rent Collection Management

Preventative Maintenance Planning

Absorption Rate Analysis

Occupancy Rate Management

Arrears Management

Property Inspections

Education

Higher education in real estate or business

PSRA Licence C&D

Tools

Portfolio Management System

Job description

Management of the Letting Property Management team responsible for the operation of a portfolio of Cost Rental schemes to a best-in-class standard.
Monitoring the performance of external letting/property management agents as per contracted terms.
Monitor KPI performance metrics, taking corrective action where required to meet performance targets, including absorption rates, occupancy, voids and arrears.
Oversee the operational aspects of the launch of new cost rental schemes and re-lets in accordance with the Affordable Housing Act.
Oversee the Letting Team’s management of all aspects of rent collection, unit property management and pro-active management of associated risks by developing mitigation methodologies.
Oversee and audit tracking of rental payments and dealing with arrears in accordance with the RTB regulations.
Oversee rent reviews in accordance with legislation and regulations Centrally monitor all RTB and legal cases, ensuring compliance.
Oversee the handover and transition of new residential schemes from delivery to operational stage.
Oversee all inspections (periodic and tenancy related) of properties.
Lead planned preventative maintenance planning for residential units and create related maintenance contracts, schedules, safety files, reports and records.
Oversee operating costs including repairs and maintenance, at scheme and portfolio level, driving both standards and value for money delivered by third party agents.
Develop and implement management standards of the tenant relationship, ensuring queries or requests are resolved in a timely manner, including metrics and evaluation.
Monitor and report on tenant satisfaction.
Prepare weekly and monthly operational and KPI reports for internal meetings and periodic project reviews as required.
Draft operational budgets and revenue forecasts for input into the annual budgeting process.
Work with internal teams and external agents to implement a portfolio management system.
Monitor risks, develop mitigation strategies and maintain register for internal insurance and risk management.
Ensure portfolio and external contractors comply with applicable legislation, regulation and best practice in the delivery of their services.
Ensure operational compliance with relevant legislation including the Affordable Housing Act, Cost Rental Regulations, Residential Tenancy Acts, Health & Safety Legislation, Fire Services Act 1981, Occupiers Liability Act 1995, Waste Management and Litter Pollution Acts and Data Protection Act.
Monitor overall and individual performance of the Letting & Property Management team and liaise with their line manager on staff performance, operating environment and critical issues that arise.
Manage and audit Letting and Property Management Team’s administration of paperwork and processes related to asset management and service providers.
Collaborate with the wider LDA Asset Management Team in respect of the management and oversight of the asset portfolio.
Other duties as may be required based on the evolving operational requirements of the LDA.

Requirements

A minimum of 5 years residential portfolio management experience within a similar role.
Managed new residential schemes from launch, through lease-up to stabilisation.
A minimum of three years managing a team of people.
3rd level qualification in real estate or business-related area.
Ideally possesses a PSRA licences ‘C&D’
Excellent relationship management skills (both internal and external)
Strong commercial, analytical and critical thinking skills.
Strategic knowledge of the residential real estate sector.
Must have own car and full and a clean driving license.

Core Competencies

Demonstrates extensive experience in residential portfolio management, including overseeing the launch and stabilization of new schemes, managing team performance, and ensuring compliance with relevant legislation. Proficient in developing and implementing operational standards, monitoring KPIs, and maintaining tenant relationships.

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