RTB Officer

Tuath Housing Association; Dublin; On-site; EUR 42,000 - 54,000; Full time

Job summary

Tuath Housing Association in Dublin is seeking an RTB Officer to support tenancy and dispute registrations and assist internal teams across localities. The role reports to the RTB Team Leader and involves ensuring compliance, service improvement, and high standards of integrity.

The post holder will work closely with the Specialist Housing Manager to drive cross-functional collaborations, maintain up-to-date RTB policies, and deliver robust customer-focused outcomes within KPI targets.

Responsibilities

• Oversee and manage current registrations and ensure annual registrations are completed within set timeframes.
• Support administration of Rents and Housing Teams Dispute Applications.
• Ensure Social Leased properties have the correct SLA added to the register and manage Assets and Liabilities Register.
• Monitor registrations to reflect tenancy changes in the RTB.
• Support regular auditing within the Housing Management system to ensure customer data accuracy.
• Collaborate to deliver coordinated services and high resident satisfaction.
• Produce clear reports for stakeholders on RTB team performance.
• Provide excellent customer service to internal and external customers.
• Ensure Customer Voice informs service delivery and that complaints are handled promptly and fairly.
• Seek opportunities for service development and benchmarking with partner organisations.

Job description

Job Summary:

As Residential Tenancies Board (RTB) Officer you will support all aspects of Tenancy and Dispute registrations and to provide support to other internal teams and localities.

Job Description:

RTB Officer

Responsible To:

RTB Team Leader

Responsible For:

N/A

Location:

Dublin

Contract:

Full Time Permanent

You will work closely with the Residential Tenancies Board, keeping up to date with changes and updates that are relevant to the organisation to ensure that Tuath remains compliant. You will work with you RTB colleagues in achieving the organisations objectives and ensuring activities are carried out to the highest standards of integrity and professionalism and within set key performance indicators. This includes supporting operational service improvements and representing the organisation with partners and stakeholders. You will develop and be responsible for operational application of our RTB policy and procedures.

The postholder will work alongside the Specialist Housing Manager to ensure that RTB related activities are carried out to the highest standards of integrity and professionalism. This includes working to develop strong and effective cross functional working initiatives and supporting the implementing specific operational service improvements and supporting our Customer Scrutiny Reviews.

The following list is typical of the level of duties which the post holder is expected to perform or be responsible for. It is not necessarily exhaustive and other duties of a similar type and level may be expected from time to time. The post holder will be responsible for a combination of the objectives described below and annual KPIs dependent upon the requirements of the organisation.

KEY RESPONSIBILITIES (Functional):

• To work as part of the RTB Team to provide an excellent, responsive, and effective service including overseeing and managing current registrations, ensuring annual registration is completed and identifying/ensuring all new properties that require registration are completed within specified timeframes.
• Supporting the administration of Rents and Housing Teams Dispute Applications.
• Ensure all Social Leased properties have the correct SLA added to the register that includes the management and updating of the Assets and Liabilities Register.
• Ongoing monitoring of registrations to ensure the RTB is reflected with any tenancy change.
• Supporting regular auditing and checks within the Housing Management system ensuring the accuracy of customer details.
• To work in partnership to ensure the delivery of co-ordinated services and high levels of resident satisfaction.
• Produce clear, informative, and meaningful reports for key stakeholders on the performance of the RTB team.
• Ensure a high level of customer service is provided to both internal and external customers
• Ensure the Customer Voice is at the heart of service delivery, using complaints and satisfaction survey results to drive continuous improvement and ensuring all customers are treated fairly, with respect and in recognition of their individual requirements and any protected characteristics, and that all customer complaints and enquiries are dealt with promptly and to a high standard
• To actively seek opportunities for service development, including supporting the Lettings Manager in reviewing best practices, benchmarking, and forming operational links with other organizations and partners that benefit customers and enhance service delivery

KEY RESPONSIBIITIES (Organisational):

• Provide input into the Operational plans.
• Adopt a collaborative and supportive approach, maintaining up to date professional knowledge and providing advice and assistance to colleagues as required.
• Provide statistical data, information, and testimonials for annual report.
• In all aspects of the company's work, promote effective communications, excellence in customer service, and a focus on continuous improvement.
• Be pro-active in the development and maintaining of strong networks and relationships with colleagues and in other organisations and agencies, to ensure excellence in service delivery.

Health and Safety Responsibility

• To conduct all activities in a manner which is safe to yourself and others. To be aware and to act in accordance with the Association's Health and Safety Policy.
• Ensure all appropriate health and safety risk assessments are in place and making sure colleagues
• are aware of and adhere to any specific instructions and use personal protective equipment where
• required.
• Ensure that team members are aware of any risks associated with their role, adhere to any specific
• instructions, and use personal protective equipment where required.

This job description is not definitive or restrictive and will be subject to periodic review.