Senior HR Services Client Manager

Adare Trusted People Partners; Dublin; On-site; EUR 90,000 - 130,000; Full time

Job summary

Adare Trusted People Partners is seeking a Senior HR Services Client Manager to lead a portfolio of clients with employee relations expertise and principled HR guidance. You will design and deliver solutions across sectors, advising leadership teams on strategic HR and ER/IR matters.

Based in Dublin, this role requires five or more years in HR, strong knowledge of Irish employment law, and a track record of delivering measurable client outcomes while building trusted partnerships.

Qualifications

• Bachelor's degree in HR or similar required
• Post-graduate Diploma in Employment Law or equivalent desirable
• CIPD qualification desirable

Responsibilities

• Provision of HR Advice Support to an Assigned Portfolio of Clients
• Develop strong client relationships through regular communication and understanding of business needs
• Proactively identify and address client concerns, risks, and scope changes to ensure delivery
• Develop proposals and present tailored HR solutions to clients

Skills

Excellence

Relationships

Drive

Education

Bachelor's degree in HR or related

Post-graduate Diploma in Employment Law

CIPD qualification

Job description

SENIOR HR SERVICES CLIENT MANAGER

Adare are one of Ireland’s most trusted Employment Law, Industrial Relations and Human Resource Management Consultancies. We empower businesses to succeed through people-led transformation. We are committed to delivering exceptional HR and Health and Safety services for our clients. For over 20 years, our team have successfully supported Employers across Ireland, from a wide range of industries and sectors. Our focus is to go beyond just offering ‘expert advice’ but to provide a trusted partnership for leadership teams and HR managers to achieve the strongest possible commercial and HR outcomes.

Role Purpose

As part of our growth strategy for the business, we are currently looking to recruit an experienced Employee Relations Practitioner to join our consulting practice. This role will act as a key member of our HR services delivery team providing an opportunity to use their HR experience to design and deliver solutions for a portfolio of clients. Working within an experienced team, the role of Senior HR Client Services Manager will focus on advising and supporting our extensive client base with solutions-focused employee relations advice across a range of key sectors.

Job Responsibilities

• Provision of HR Advice Support to an Assigned Portfolio of Clients

Client Management

• Develop strong, trust-based relationships with an assigned portfolio of clients through consistent communication and a deep understanding of their business needs and strategic goals.
• Provide clear, timely updates on progress, risks, and outcomes through email, calls, structured reporting or regular meetings (as required), maintaining transparency and alignment.
• Proactively identify and address client concerns, issue or project risks, and scope changes, ensuring smooth delivery and client satisfaction.
• Progress the development of incremental business with existing clients by identifying and qualify opportunities to resolve client challenges through the provision of additional support services to your assigned portfolio of clients.
• Develop and present tailored proposals that align with client needs and showcase Adare’s solutions.
• Ensure solutions deliver measurable value, offering guidance and thought leadership to help clients make informed decisions and achieve their goals/ desired outcomes.
• Build and maintain strategic partnerships with key decision-makers to support a long-term mutually beneficial business relationship.

Continuous Improvement Reporting

• Work closely with service delivery teams to communicate client needs and support the implementation of agreed improvements.
• Propose innovative ways to enhance the client experience based on client feedback and operational observations to ensure that day-to-day service delivery reflects client priorities and expectations.
• Excellence in work practices: valid, accurate, complete and timeous completion of time records, regular client reviews and project status updates to support accurate client billing cycles.
• Maintaining records of client advice given, action items agreed on our shared systems.
• Follow internal processes on document version control, data privacy protocols, and quality assurance checklists.

Qualifications

• A primary degree, preferably in HR or similar (Essential)
• Ideally post-graduate Diploma in Employment Law / Employment Law Diploma Law Society and / or MBA (Desirable)
• CIPD qualification (Desirable)

Experience

• At least 5+ years relevant HR / Employment Law Experience within a busy HR/ Legal environment or HR consulting practice (Essential)
• Exposure to a broad range of HR initiatives and employee / industrial relations issues (Essential)Strong knowledge of Irish employment law and HR practices (Essential)

Skills

Excellence

• Committed to understanding, delivering, exceeding and taking accountability for our work and our client needs, by demonstrating true ownership, personal accountability and consistently delivering an excellent client experience

Relationships

• Committed to building and enhancing trust within all our relationships, colleagues and clients

Drive

• Committed to driving with ambition and accountability, our professional development and our business growth, embracing challenges and change, with Adare pride and fostering a culture of continuous improvement

Other Requirements

• Full clean driving licence, access to a car and ability to travel.
• This role requires ongoing learning and development in terms of keeping abreast of employment legislation, case law and ER/IR/ Employment Law trends, which is encouraged and supported by the Company.

Work with Adare

Adare is on a mission to empower the HR community through innovation and ingenuity. Our team of exceptional consultants are the driver of that change and owners of that success. Discover your potential and seek to inspire and drive your growth with Adare. We build a collaborative, inclusive workplace that empowers our Employees to thrive. Our commitment is to inspire and empower the personal and professional growth of our Employees, which is why a growth mindset is at the core of everything we do.

Why Adare?

• We are a leading, progressive and expanding professional services Company with excellent career development opportunities.
• As an integral part of the business, you will work alongside a talented team of Consultants.
• This hands-on position offers a career opportunity for a dynamic and passionate professional looking to thrive in a busy and challenging work environment.
• We think Adare is a unique and special place to work and this is borne from our culture of W@owee. Our pillars of Relationships, Excellence and Drive are shared both internally and externally, supporting us to do what we do so well. The continuous focus of embedding and enhancing our culture is the cornerstone of W@owee itself and makes our employee experience one that is purposeful, powerful and exciting.

Adare is an Equal Opportunities Employer