Senior HR Operations Analyst

Boston Scientific; Galway; On-site; EUR 65,000 - 90,000; Full time

Job summary

Boston Scientific Galway seeks a Senior HR Operations Analyst (Benefits Support) to manage HR service delivery across the EMEA region, coordinating with COEs and vendors to implement new Benefits technology and improve process efficiency.

The role requires a Level 8 degree and experience in SuccessFactors, HRIS reporting, and lean methodologies. You will support testing, training, and ongoing process improvement in a global matrix environment.

Qualifications

• Level 8 bachelor's degree or equivalent experience.
• Service delivery experience in business processes with additional third-party management experience.
• Experience managing metrics driven organizations and services.
• Understanding of the Value Improvement philosophy and lean business processes methodology.
• Demonstrated ability to work well in a matrix, cross-functional environment.
• Experience with SuccessFactors required.

Responsibilities

• Provide HR Operations Analyst support for Benefits, ensuring policy compliance and quality service delivery.
• Lead root-cause analysis and intervention plans for issues.
• Coordinate with COEs and third-party providers to optimize HR processes.
• Support testing of SuccessFactors features and regression testing to minimize business impact.
• Develop and deliver training materials related to Benefits processes and systems.
• Drive vendor governance and service level management with multiple vendors.

Skills

Vendor management

Service delivery

HR Operations

SuccessFactors

Lean thinking

Multi-cultural teamwork

Data analysis

HRIS reporting

Education

Bachelor's degree (Level 8)

Tools

SuccessFactors

OneConnect

Job description

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.Advancing possibilities for a brighter tomorrowSenior HR Operations Analyst, (Benefits Support)Primarily responsible for supporting Service Management of Regional HR services through process reviews, vendor management and escalation support on an ongoing basis. Strive towards the best in class results specific to operational efficiency, client experience & satisfaction and ongoing service level performance. The scope of the work will include acting as the interface between BSC teams (HR Operations, HRBPs, CoEs) and the third-party service provider delivering the related HR Services. This role will have a significant role in the implementation of new Benefits technology across the EMEA region. In addition, the role may be required to provide relevant HR project support as required.ScopeThe HR Operations Analyst acts as the key interface between HR Centers of Expertise (COEs), HR Business Partners (HRBPs), HR Operations and key third-party providers, both internal and external.ResponsibilitiesProvide HR Operations Analyst support with the following responsibilities as appropriate related to Benefits:Ensure HR Service Delivery Benefits processes are delivered in compliance with corporate policies and procedures or any other federal / country regulation as requirementsPerform regular quality assessments on cases as part of the formal Quality Assessment program. Support Operational governance (KPI’s, metrics)Support issue resolution along with CoEs & HR Operations by leading root-cause analysis and defining intervention plans to address issues systemicallyProvide a continuous improvement focus and support HR CoEs to improve core HR processesCoordinate optimization and updates to Process InstructionsCreates regional practices and processes, in conjunction with the Global Process Lead, to ensure HR Service Deliver Services are delivered in compliance with corporate policies and procedures and legal regulations as requiredSupports operational calls with Vendors and multi-vendor coordination supportResponds to and resolves a variety of escalated issuesEngagement with implementation team of new Benefits technology across the EMEA countries to understand processes being created and implemented in the system for the creation of process instructionsSupport testing requirements related to the SuccessFactors platform by supporting functionality reviews and regression testing to minimize business impact due to disruption (as required)Enable HR teams to effectively manage Business as Usual (BAU) related to Benefits activities following implementation and transition.Support the development and delivery of training and knowledge materials related to Benefits processes, systems, and continuous improvement.Provide acquisition due diligence & integration support through process expertise on specific HR operations related activitiesPartner with CoEs across management levels to build a roadmap of new capabilities to be delivered in future and address requirements with respect to the specific HR business processesIdentifies opportunities to improve the efficiency and effectiveness of the systems and process being examined (process improvement/reengineering projects)Participates in special projects as they arise, including compliance reviews, audits, and supporting and state specific requirements.Support development and delivery of appropriate training related to value improvement and SuccessFactorsPerforms other duties as requiredDrive and own vendor governance and best practices including service level managementQualificationsLevel 8 bachelor's degree or equivalent experienceService delivery experience in business processes with additional third-party management experience will be helpfulExperience in managing metrics driven organization and servicesUnderstanding of the Value Improvement philosophy and lean business processes methodologyDemonstrated ability to work well in a team environment with a matrix structureDemonstrated multi-tasking capabilities and ability to work in multi-cultural global environmentExperience with SuccessFactors requiredKnowledge of HRIS reporting and OneConnectIndividual may be required to travel now again (in country workshops / PMO meetings etc.)As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.So, choosing a career with Boston Scientific isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!To search and apply for open positions, visit: https://bostonscientific.eightfold.ai/careersAt Boston Scientific, we recognise that nurturing a diverse and inclusive workplace helps us be more innovative. It is essential in advancing science for life and improving patient health. We stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer. Boston Scientific is committed to providing reasonable accommodations for applicants and employees with a disability. Should you require a reasonable accommodation during the recruitment process, please email [e-mail].